SureSignal will not connect

[supportit360]

Hi,

We recently got a suresignal unit for our home.  When first connected a few weeks ago it took quite some time to connect and become functional.

We had an issue with our broadband over a week ago and had to restart the router, since then the suresignal unit will not connect at all.  The white internet light was flashing for a full day then changed to the 2nd and 3rd orange lights.

I have opened all ports suggested by the vodafone website, tried to carry our a reset on the unit on a couple of occassions but still no luck.

Is there anything else required to make the unit connect?

The Suresignal device is plugged in in a different room to the router but is cabled directly into it.

Thanks

[Ben_H]

Hi supportit360,

Please take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread.

Cheers,

Ben