Suresignal Moved?

[philip1982]

Hi

Been getting texts/emails for weeks now asking me to update the postcode of my Suresignal box.  This has been happening since I bought a new router.  Anyway, I have reregisted it a couple of times now - but still the messages come.

Annoying!

Working fine though.....

[Retired-Lee]

Hi,

Can I take your Sure Signal serial number please?

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[philip1982]

40123738557

[Sukhi]

Hi philip19

I have re synced the Sure Signal for you, please perform a reset to complete the process.

Let me know if the messages continue to come through.

Thanks

Sukhi

[philip1982]

when you say reset - do you mean just repower the box?  I've done that if so.....

[Retired-James]

Hi philip1982,

Thanks for the update here.

I have manually updated the location profile for you today which should stop these messages from being sent.

If you have any other problems, please let me know.

James

[philip1982]

Morning.

Hi got text and emails today asking me to confirm location of my Sure Signal today.  So not fixed I'm afraid....

[Retired-Lee]

Hi philip1982,

That's strange! James definitely updated the location profile.

Another location change has been detected so I've updated the location again which should stop the messages.

Could you make a note of your external IP address and then if the messages start again compare it after you receive another message?

If they are different then we can assume your ISP is sending updates or your internet connection is dropping during the night.

Cheers,

LeeH