Suresignal fails to work for many hours. Sometimes not at all on Saturday.

[pryland]

Once again for perhaps the tenth time this summer, my SS box (original, 14 months old) has dropped out completely. This posting proves that my broadband signal is fine, It had been down since 1pm and it is nearly midnight now.

Often on a Saturday it fails for the whole day. 

The system is SO unreliable it is worse than useless!

I will soon go back to O2 with no 3G or signal downstairs, but at least I will get reliable texts.

Has anyone any ideas??

Vogafone staff???

[Sukhi]

Hi pryland

I've had a look through this thread but can't seem to see where you've provided your serial number?

Can you let me know what this so that I can take a closer look please?

thanks

Sukhi

[pryland]

It is 40123565679

[Retired-Andy]

Hi pryland,

I’ve checked your serial number and can see that your Sure Signal connected to our servers last night at 20:18.

To make sure everything is as up-to-date as possible, I’ve just resynced it for you.

So that the resync completes, can you do a factory reset for me:-

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

Let me know how you go on.

Thanks,

Andrew

[pryland]

Hello AGAIN.

Since the last posting I have subscribed to Plusnet Business and am on a Plusnet hub now. Download speed is up to 5.5 to 7mbps, but dropping out of SS is worse than ever. I do not think a single day goes by with a continuous 3G signal. It often drops out during a call and sometimes drops out as I try to send a text.

Help please

Peter

[Retired-Dave]

Hi pryland,

Can you re-run the checks I requested back in post 17 for me and post the details again?

With the change you've mentioned, it would pay to have the latest information to make sure nothing has changed for the worse.

Dave

[pryland]

HI dave.

dropped out at least once today.

IP is 86.133.82.26

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Pip>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 27 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 34 ms 31 ms 32 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182
]
3 32 ms 31 ms 33 ms link-b-central10.pcl-gw02.plus.net [212.159.2.16
2]
4 32 ms 34 ms 32 ms xe-10-0-0.pcl-cr02.plus.net [212.159.0.194]
5 32 ms 30 ms 34 ms ae2.pcl-cr01.plus.net [195.166.129.6]
6 34 ms 32 ms 32 ms ae1.ptw-cr01.plus.net [195.166.129.0]
7 33 ms 36 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]
8 32 ms 32 ms 32 ms 85.205.116.2
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.

[Retired-Kay]

Hi pryland, 

I can't see any reason for the issues you're experiencing. 

Your Sure Signal is connecting to our servers, data is being passed through and it has the latest firmware downloaded. 

Could you test it at a different location (friend/family member) so that we can rule out any issues with the device itself? 

Let us know how you get on, 

Kay

[pryland]

Not really, to be any test it would need to be at least a week.

1.This would mean having no mobile at home for a week.

2.  I can not monitor it dropping in and out in another house.

3. Your system would tell me I had moved the SS box to a new postcode.

So your suggestion is not a sensible option.

Instead, can you review the log of my SS box to see every time in the last month it dropped out and what the internet condition was at that time?

Please check out yourself my posts for the last 18 months, all about this issue.

Peter

[Sukhi]

Hi pryland

I'm afraid if you're unable to test it at a different location then the next step would be a repair.

Thanks

Sukhi

[pryland]

Can you please do what I asked? Analise my drop outs.

The suggestion of using the device at another address has no merit what ever.

Peter