Suresignal fails to work for many hours. Sometimes not at all on Saturday.

[pryland]

Once again for perhaps the tenth time this summer, my SS box (original, 14 months old) has dropped out completely. This posting proves that my broadband signal is fine, It had been down since 1pm and it is nearly midnight now.

Often on a Saturday it fails for the whole day. 

The system is SO unreliable it is worse than useless!

I will soon go back to O2 with no 3G or signal downstairs, but at least I will get reliable texts.

Has anyone any ideas??

Vogafone staff???

[Retired-Dave]

Hi pryland,

We can't look into the condition of your internet connection at the points the Sure Signal dropped out as we would not have this information to hand.

As Sukhi has mentioned, if you're unable to test the box at a different location then our next step would be arranging a repair.

Dave

[pryland]

I find that very hard to believe.

You have several times told me when my box has connected to your server. Therefore you can see the log of all the dropouts and any pattern that emerges from this. I can not do this as you well know and I again emphasise that Sukhi's so -called trial is a complete red herring. I am on my second SS box, so I do not think it is the box that is at fault.

****I am sooo sooo tired of this and wish one of the mobile providers would get us a better signal and I would not need this flaky SS box.****

So please give me a log of all my connections and disconnections and if you cannot analyse it, I will try myself.

Peter

[Retired-Kay]

Hi pryland, 

We can't see this information, you would need to speak to your ISP for logs on when your connection drops out. 

I'm afraid there is nothing more we can advise other than what we've already mentioned. If you're unable to try it at a different location we can always arrange a repair for you. 

Thanks, 

Kay

[pryland]

1.  You can send and load new software via the internet. Can you not interrogate that software to look for a fault?

If not, I assume you will pay postage for the unit? 

2.  How long will I be out of mobile communication?

3.  Would it be better to send me a new unit on an exchange basis?

4. You have not answered my request for ONE Iechie to communicate with me.

Peter

[Sukhi]

Hi pryland

If you do not want to pay the postage costs, you can always take the unit to your local Vodafone store, who will send to away for you.

Our repair team will do their best to get it back to you as soon as they can. If the unit cannot be fixed they will look at replacing it for you.

Thanks

Sukhi

[pryland]

You have part answered question 2

Please answer 1,3 and 4

Peter

[Retired-Andy]

Hi pryland,

I’m sorry that the other questions weren’t addressed.

1). It’s not possible to get any information from the Sure Signal in relation to a fault.

3). If the unit you send away can’t be fixed and it’s in the warranty period, it’s likely that it’ll be replaced.

4). We can arrange for a call but have to make sure that all the basic troubleshooting is covered first. This includes a repair for your current device

Cheers,

Andrew

[pryland]

1. Your answer to 1. might be correct, but you will see that when I first asked this question, I was asking just for the times and dates of connections and drop outs to see if there is a pattern. What I do know is that it drops out more often at weekends.

So please will you do this?

2. If I take my SS box to the vodafone shop, will they test it while I wait?

If not I will be without mobile reception for the period of the "repair".

Peter

[Retired-James]

Hi pryland,

Unfortunately we have no way to see when the Sure Signal connection drops out, we can only see when it last updated on the server.

However, this is not the same as saying this was when it was last used.

As the sore are using a corporate internet connection, they don’t have any facility to test the Sure Signal for you and they can only send it off for a repair.

If you wanted to test this on a different internet connection, you would need to take it to a friend’s, family member’s or neighbour’s house.

James

[pryland]

What do you mean by"updated on the server"?

Is this every time my SS box reconnects after a break  of what ever sort?