Suresignal not connecting

[Lynn329]

I recently bought a V2 but it wont connect.  Red light is on and other two are flashing.  They sometimes stop flashing then start again.  I have reset the device and been in touch with the person I bought it from.  They have de-registered it and assure me it was in use until two or three weeks ago.  I registered it last Thursday and it shows as active. Can you help me please?

[BandOfBrothers]

Hi,

I note it's a used Sure Signal. 

To me this does sound like it's not properly de registered.

I would ask the original owner to contact Vodafone by phone or Live Chat to ask them to access their account to check. 

Sure signal FAQs.

Vodafone Sure Signal Troubleshooting Guide

[Lynn329]

i have been in touch with the previous owner and it was deregistered it is now registered with my details which i did last thursday

[BandOfBrothers]

Fair enough. 

If nothing in the faqs and troubleshooting guide does not help then speak with Customer service on 191 or Live Chat. 

If your numbers registered with it ok then try turning off 4G in the phones settings. 

[Retired-EricChe]

@Lynn329

So that we can help with this, please provide the following details;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[Lynn329]

http://www.speedtest.net/my-result/5724785505

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/153623347.png[/IMG][/URL]

[Lynn329]

http://www.speedtest.net/my-result/5724920618

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/153625183.png[/IMG][/URL]

88.106.119.238

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms     2 ms     2 ms  192.168.1.1
  2    44 ms    19 ms    21 ms  81.1.112.42
  3    52 ms    23 ms    21 ms  host-78-151-238-57.as13285.net [78.151.238.57]
  4   134 ms    21 ms    24 ms  host-78-151-238-180.as13285.net [78.151.238.180]
  5   127 ms    50 ms    22 ms  host-78-144-13-159.as13285.net [78.144.13.159]
  6    52 ms    25 ms    21 ms  host-78-144-11-24.as13285.net [78.144.11.24]
  7    53 ms    21 ms    31 ms  ae10-xcr1.hex.cw.net [195.2.23.141]
  8    23 ms    23 ms    23 ms  ae0-xcr1.lsh.cw.net [195.2.24.110]
  9    22 ms    21 ms    23 ms  ae36-xcr1.lns.cw.net [195.2.25.170]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *     Lynn [192.168.1.6]  reports: Destination host unreachable.

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