Suresignal not working

[GroovesRus]

Hi 

My Suresignal "BSR Femto Vodafone UK" is not working

Light one is steady

Light two flashes

Light three is off

Light four is off

Speedtest

Ping 48ms

Download 6.19Mbps

Upload 0.71Mbps

 serial  21231972130

IP 86.138.117.76

C:\Users\*******>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 23 ms 23 ms 24 ms 217.41.217.29
5 26 ms 27 ms 26 ms 217.32.141.234
6 26 ms 27 ms 26 ms 31.55.164.147
7 27 ms 27 ms 26 ms 31.55.164.109
8 28 ms 27 ms 29 ms acc2-10GigE-0-5-0-6.bm.21cn-ipp.bt.net [109.159.248.228]
9 35 ms 35 ms 35 ms core2-te0-13-0-17.ilford.ukcore.bt.net [109.159.248.46]
10 33 ms 33 ms 33 ms 194.72.31.165
11 32 ms 31 ms 32 ms 166-49-211-230.eu.bt.net [166.49.211.230]
12 32 ms 32 ms 31 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I hope you can help

Please let me know if you need more details

[DaveCD]

@GroovesRus,

The lights you describe indicate the Sure Signal is failing to authenticate on our network.

Often this points to changes in the background from your ISP.

Please check the correct ports are open and that the Smart Setup is disabled on your router.

[GroovesRus]

Hi DaveCD

I have applied the port forwarding as in the page you linked - see attached.

I have a Homehub 3 so there is no SmartSetup feature for me to disable.

The page also states "Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol)."

I believe this is in place, but I don't know how to check it has a DNS address.  I know it has an IP address but I don't know how to check it has a DNS name - see attached

I have already spoken with BT Broadband support but they refused to discuss anything deeper than "is my overal broadband connection working".  

Is the trace route I provided indicating correct connections/routing from BT?

Thanks in advanced

[Retired-Charles]

@GroovesRus - Thanks for the additional information. Everything seems fine with the trace route. I've resynchronised your Sure Signal, so please leave it connected for the next 24 hours.