Suresignal not working

[Keithrow]

A month ago you managed to fix my sure signal which stopped working while I was on holiday. Now it has stopped working again: I have lights 1,2 and 4 fully lit. A tech over the phone yesterday re-synced it, but it made no difference.

[turnemc]

Hi,

I've not had my suresignal (1?) working on my BT home hub 3/Infinity for some time and have just started to troubleshoot. I've now got all ports open as requested etc. Currently the suresignal has lights 1,2 and 4 solidly lit but is not providing 3g to the registered phones.

Can you send my suresignal the latest firmware and re-sync in the hope this kicks it back into life ?

My suresignal serial number is 21223489994

THanks in advance for your help, Mark

[Retired-Dave]

Hi turnemc,

Follows these steps to reset the Sure Signal. This should install the latest firmware version as well for you:

• Unplug the ethernet cable from the Sure Signal
• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Dave