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Suresignal v3 no lights

domhnall20
3: Seeker
3: Seeker

My sure signal lives under my desk plugged into the wall as I get very poor signal ever since Vodafone moved on to the O2 network around here (ILeft O2 for Voda due to their shocking coverage). 

 

I noticed yesterday my phone said "emergency calls only" and when I checked the Sure signal there are no lights on at all. Resetting it and switching off and on again has no effect. Now the web site is down so I can't even manage the sure signal there to check it.

 

Any suggestions? The Sure Signal is 2 years and 2 weeks old. 

 

1 ACCEPTED SOLUTION

BandOfBrothers
17: Community Champion
17: Community Champion

Turning off 3g and 4g to force 2g is known to stabilise calls but signal is still needed. 

 

Yes the manufacturer warranty is 24 months however your just over that and from posts on the community forum from other people Vodafone have supported them. 

 

I'd suggest to call back to see if another agent is a little more open to helping. 

 

If you perform a seatch on this forum you'll see the posts I'm referring to. 

 

 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

View solution in original position

15 REPLIES 15

will do, I do an anwful lot of work as a contractor for Vodafone, if all else fails I will use my own contacts too. 

 

 

gsmsecure
12: Established
12: Established
Hi

Please escalate this to the CEO at this stage as many others are being told the same and not finding this forum so are believing that there is no recurse for them.

It is about fairness to the others behind you why I suggest making contact as Vodafone are not complying to agreements made and as you have seen, quickly fobbed off.

Your report will help others suffering in the future.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Rest assured I am raising it, just not instant messaging the guy!

That's great, thanks..

 

Good luck with your replacement..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Rahim
Moderator (Retired)
Moderator (Retired)

@domhnall20 I've sent you a private message with details on how to get in touch.

 

thanks, I have replied