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domhnall20 · ‎19-01-2017

My sure signal lives under my desk plugged into the wall as I get very poor signal ever since Vodafone moved on to the O2 network around here (ILeft O2 for Voda due to their shocking coverage).

I noticed yesterday my phone said "emergency calls only" and when I checked the Sure signal there are no lights on at all. Resetting it and switching off and on again has no effect. Now the web site is down so I can't even manage the sure signal there to check it.

Any suggestions? The Sure Signal is 2 years and 2 weeks old.

BandOfBrothers · ‎20-01-2017

Turning off 3g and 4g to force 2g is known to stabilise calls but signal is still needed.

Yes the manufacturer warranty is 24 months however your just over that and from posts on the community forum from other people Vodafone have supported them.

I'd suggest to call back to see if another agent is a little more open to helping.

If you perform a seatch on this forum you'll see the posts I'm referring to.

Current Phone >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

View solution in original position

domhnall20 · ‎23-01-2017

will do, I do an anwful lot of work as a contractor for Vodafone, if all else fails I will use my own contacts too.

gsmsecure · ‎23-01-2017

Hi

Please escalate this to the CEO at this stage as many others are being told the same and not finding this forum so are believing that there is no recurse for them.

It is about fairness to the others behind you why I suggest making contact as Vodafone are not complying to agreements made and as you have seen, quickly fobbed off.

Your report will help others suffering in the future.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)

domhnall20 · ‎23-01-2017

Rest assured I am raising it, just not instant messaging the guy!

gsmsecure · ‎23-01-2017

That's great, thanks..

Good luck with your replacement..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)

Rahim · ‎24-01-2017

@domhnall20 I've sent you a private message with details on how to get in touch.

domhnall20 · ‎25-01-2017

thanks, I have replied

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Suresignal v3 no lights