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19-01-2017 04:41 PM
My sure signal lives under my desk plugged into the wall as I get very poor signal ever since Vodafone moved on to the O2 network around here (ILeft O2 for Voda due to their shocking coverage).
I noticed yesterday my phone said "emergency calls only" and when I checked the Sure signal there are no lights on at all. Resetting it and switching off and on again has no effect. Now the web site is down so I can't even manage the sure signal there to check it.
Any suggestions? The Sure Signal is 2 years and 2 weeks old.
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20-01-2017 11:32 AM - edited 20-01-2017 11:38 AM
Turning off 3g and 4g to force 2g is known to stabilise calls but signal is still needed.
Yes the manufacturer warranty is 24 months however your just over that and from posts on the community forum from other people Vodafone have supported them.
I'd suggest to call back to see if another agent is a little more open to helping.
If you perform a seatch on this forum you'll see the posts I'm referring to.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
23-01-2017 11:46 AM
will do, I do an anwful lot of work as a contractor for Vodafone, if all else fails I will use my own contacts too.
23-01-2017 12:20 PM
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)
23-01-2017 12:22 PM
Rest assured I am raising it, just not instant messaging the guy!
23-01-2017 12:36 PM
That's great, thanks..
Good luck with your replacement..
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)
24-01-2017 08:00 PM
25-01-2017 09:14 AM
thanks, I have replied