Suresignal woes and customer service cannot seem to get it working

[karldowns]

I have a suresignal homecell p3.0 with s/n 40134981196 which had been unplugged since February due to internet issues because of our rural location.  We finally got the internet working and replugged the suresignal in and a day or two later, got a message saying it was being deactivated due to inactivity.  Those last couple of days it had been active and working.  I tried reactivating it online through the my Vodafone portal but keep getting 

Sorry, there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1045 - [2k1]

I have spoken to customer live chat and they supposedly reactivated it on Friday 22nd Sep and the portal said it was on there but it never resynced over the weekend and on Monday I had another deactivation message.

I spoke to live chat again on Tuesday 26th Sep and it was reactivated by them and showed active on portal.  Wednesday morning it worked for about 2 hours before it went orange and I had another message saying its been deactivated.

Why can they not get this right and why cannot it be done by the customer through the online portal without erroring.

Not impressed at all.  But unfortunately we do not get a normal signal to our location as we are in rural Devon and the signal is non existant.

Any advice/insight?

[Tash]

@karldowns So we can assist you further with your Sure Signal, I've sent you a private message with details to contact our team directly.

We'll then be in touch as soon as possible to help.