Terrible service

[ponta86]

Having ordered my iphone 6 64g sg I received a text on 17/09/14 saying my order has been placed for delivery on 18/09/14 which is the day before the launch so that was wrong from the start and to be in from 8.00am to 18.00pm as someone needs to be available to sign for the phone. So no phone then the day after I get an email saying thanks for your pre-order we will try to dispatch this on launch day but they cant guarantee this so fair play I didn't get my hopes up. Here I am now with no update no email telling me what stage my phone is at like others and no indication as to when and where the device is. Vodafone have by far the worst customer service known to man as me being the customer just a little email saying we are still awaiting stocks please be patient you will receive an email in good time. Nope not even that just sitting here waiting and wondering what is going on and as for the customer advisors they don't even know their own name or what day it is. Rant over I hope people get compensation and a gesture of good will as they have been lied to and left in the dark due to a so called BIG company showing how mediocre it really is when times get tough.

[DerekPorter]

I too ordered on the morning of the release, no update, no confirmation email, people are walking out shops with them everyday.  This is the worst service i have ever came across and no updates on the forum since the 16th

[ponta86]

The thing is I have now spoken to a member of their chat team and he says APPLE are out of stock and it will now be 2- 4 weeks before they even come into Vodafone. Once they arrive they will get dispatched out and you will receive an email with a confirmation number in order to track them. So its the good old waiting game from here on out thanks for getting folks hopes up Vodafone and shooting them down in flames. And as for your £5.00 deduction for every week your without it you can stick it as I think you should credit the whole amount on your plan for a month or how ever long it takes.

[deansmith07]

The £5 per week... the might as well just take swings at us all... complete JOKE.

They ought to be making refunds of the handset cost in my opinion.

I've never know customer service like it.  These big companies are all to complaicant...  Judging by the current climate, and business' going into admin left, right & centre, it might not be too long until Vodafone are rueing the day they screwed loyal customers over!!

If I find out that its easy enought to cancel, my business is going to EE or o2.

[Gemma]

Hi everyone,

@ponta86 - Please keep track of your order, by following the link here

@DerekPorter – With you not receiving any confirmation of your order, please call 191 or 03333 040191 from a different phone, so we can check your account.

Thanks,

Gemma

[ponta86]

Gemma you have just showed your absolute joke of a company right up because if you would like to take a minute and look at my account and read what I have wrote you would understand that I DONT have a tracking number as your JOKE of a company have not issued me one as yet so stop with the lies and stop wasting peoples time by telling them to do this and that when your clearly giving them the run around.

[Phil]

Hi ponta86, 

As you haven't received the order number yet, contact us here and we'll be able to get it for you. 

Thanks, 

Phil

[kiirsty90]

I'm hoping i'm posting this in the right place and I'm hoping someone might actually be able to help me!!

I've been having on-going problems with Vodfaone for nearly 5 weeks now!

The problem is quite lengthy so i'll try cut straight to the point-

I have always been a Vodafone customer and recently upgraded early to the Iphone 6. When i first got the phone the SIM wouldn't register and it took Vodafone 5 days to establish there was a problem and sort it out (hence i was without service whatsoever for 5 full days).

The SIM then worked fine for around 8 days until one day it suddenly lost signal.  after so many phone calls, vists to the shop, speaking with the oneline chat and i think 7 SIM swaps in about 5 days, it was confirmed Vodafone couldn't provide me with a working SIM card due to an error on their account. it was confirmed this error couldn't be fixed and they couldn't provide me with any service. Vodafone allowed me to send the Iphone 6 back and confirmed they would put me back on my old tarriff, however, they still can't provide me with any service on my old tarrif as your system won't allow a sim to be registered to my account (this has been confirmed it is an aeror at Vodafone, no one knows how to fix it and no one knows how long it will be take) i am now on my 4th week with no service despite Vodafone taking the money out of my account.

I've spoken to Vodafone who say they aren't prepared to do anything, they expect me to wait until the problem has been solved. however the only way I can't get any service so why should i have to pay?

to cancel the contract they want around £200.00 which i don't think i should be liable to pay.

Oh and i have also put my comments in writing and email to Vodafone in a complaint 2 weeks ago and haven't had so much as an acknolwedgment.

Can someone please shed some light on what i'm supposed to do? As i say, this is very much straight to the point!

[AndyBarker]

I chased Vodafone on Thursday, and was blatantly lied to, i too ordered an Iphone 6+ 64gb space grey, kept receiving the emails but after reading the forums decided to call and see what they said.

I was told by a nice chap called Shaun that they were due a huge delivery of stock into their warehouse on Friday 24th which would cover most of the back log. Shaun proceeded to call the warehouse while i was on hold and came back and said stock would definitely be in on Friday and i would receive my phone no later than Tuesday this week. 

I called at lunchtime and was told that i wouldnt receive my phone until between 6th and 13th November, i told them about the conversation i had with Shaun and they apologised.....it is blatant lying but Customer Service and find it incredible that a company as Vodafone would just lie to their customers.

[Brucey12345]

I wouldn't believe anything any of them have to say as they dont have any idea. Think about it the amount of people that have been told that they have spoken to the wharehouse. How many wharehouses do you know with large call centres in them ?