Third Sure signal V3 fails

[dreaken]

My sure signal has failed.  This is my third sure signal that has lost all power and won't respond to a reset.  All have failed in the same way typically too late for a warranty replacement.  Will you replace it free of charge this time as paying you £50 a year because I have no mobile signal, despite paying heafty monthly fees seems a little unfair.

Thanks you

[BandOfBrothers]

Hi @dreaken

There has been some known issues with some the Sure Signal v3 devices as discussed in this thread > Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Burnt-out-amp-Dead.

Please Note : If the Sure Signal displays ANY signs of internal failure / no lights then unplug it straightaway and contact Vodafone Customer Services.

The Sure Signal has a 24 Month Manufacturing Warranty.

Even if the SS is out of its 24 Month Manufacturing Warranty Vodafone Customer Services on 191 or Live Chat have been replacing SS V3 units. 

Please contact them and refer them to the thread added if required. 

I hope all goes ok for you. 

[Tash]

@dreaken Please let us know if you need any further assistance after speaking with us on 191 or Live Chat, and we'll be happy to help.

[gsmsecure]

@dreaken

Firstly - You should claim the cost of the first replacement back as it was not not of 'satisfactory quality' under Consumer law and as others are now getting free replacements, unfair you have already paid to replace one. Give them 14 days to respond then start Small Claims against them. You have 6 years from date of purchase to claim.

Secondly - The replacement that has failed should be again replaced for free regardless of warranty status.

Lastly - you must report both failures to the BBC Watchdog programme and Trading Standards as records of failures need to be kept in order to add to the already ongoing investigations and the fact you have had two fail will add to the case of the poor manufacture of this device.

More details on Page 1 at the link below:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

[gsmsecure]

Hi

A number of these units are being independantly tested and could do with your unit adding to the 'pool' of evidence. They should send you a replacement without requiring the original back, otherwise can you offer to present it at a shop in order to prove and demonstrate that it is faulty.

Once you have had your replacement, please contact me and arranements can be made to have it picked up and taken for testing. If  Vodafone insist that you send the device to them, contact me directly by PM and I will advise.

By advising them that you want to keep the original device for testing, they should either take your word on the failure or ask you to prove by taking to a store as was the case with me.

WE REALLY NEED TO USE YOUR DEVICE(S) for TESTING.