Trying to activate Personal Hotspot on my iPhone 4

[cornishboy]

Hi There Could someone please explain why I cannot set up my personal hotspot on my iPhone 4? everytime i attempt to set it up it directs me to a support page on Vodafone website. I am on a SIM only deal which includes 500mb data. Please can someone respond ASAP?

[stugra]

Hi TechTeam

So far, after all that time on the phone (advice that never worked!) and answering the PM you sent me, I have heard nothing??

Any chance of some customer service - please?

Thanks

[Retired-Simon]

Hi stugra

Thanks for your reply and apologies that we've not been able to reach you sooner. We are only a small team and we're extremely popular at the moment. We're doing everything that we can to respond to posts and e-mails as quickly as possible.

I've located your e-mail and you'll receive a response shortly.

Thanks

Simon

[Chrunhie]

Hi,
I too am having the exact same problem as everybody else. I have recently changed from one sim only tariff to another, so this may be the cause.

Please can I have instructions on how to resolve this.

Thank you

[Retired-Lee]

Hello Chrunhie,

Thanks for your post.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

It's worth noting we've got a backlog on our email queues at the moment. You don't have to wait because any of your local stores could also help in this regard.

Cheers,

LeeH

[Chrunhie]

Thank you. I've sent a reply.

[smithjacqueline]

Hi, I'm also unable to turn on personal hotspot. It directs me to change my settings online. I've just switched to a 90 day sim only plan after my iPhone contract ended. I thought tethering was included? Thanks.

[Retired-Lee]

Hello smithjacqueline,

Tethering should be!

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH

[m4ces]

I just changed to an iphone 5 on my business contract (bought phone through apple) when i try to use the personal hotspot i have to pres "set up personal hotspot" then get redirected to a website.

I called Business CS and they said i am all set up for tethering etc but still nothing !! 

Any help would be great 

Aaron 

[Ben_H]

Hi Aaron, 

Thanks for the heads up! If the business accounts team have confirmed you have the necessary APN's for the personal hotspot activation, the only other thing I can suggest is a back up of your details to iTunes as well as a synchronisation to see if you're missing any software updates. If that doesn't work, try a full factory reset too and let me know the outcome.

Cheers, Ben

[Dileeptharoor]

Hi I have the same issue - need your help please. ain't am not sure if I have tethering inclouded in my contract but hotspot is taking me to vodaphone website.

please help.