Trying to activate Personal Hotspot on my iPhone 4

[cornishboy]

Hi There Could someone please explain why I cannot set up my personal hotspot on my iPhone 4? everytime i attempt to set it up it directs me to a support page on Vodafone website. I am on a SIM only deal which includes 500mb data. Please can someone respond ASAP?

[Ben_H]

Hi thestyle,

Not a problem at all. My team will be happy to get in touch to see if it's just a case of migrating your plan to an iPhone one for you too. I've sent the message with the relevant instructions to your PM inbox here. 

Cheers, Ben

[Lowes3]

I am also having problems turning my iPhone 4s wifi hotspot on. I bought the contract with a HTC but I've now bought an iPhone 4 and put the sim card into the iPhone.
The HTC always worked as a hotspot but when i try to turn it on with the iPhone it just directs me to the Vodafone help page.
How do I turn it on?

[Retired-Dave]

Hi Lowes3,

This sounds like it's down to having a non-iPhone plan on the contract. The iPhone requires specific provisioning for the hotspot to work that isn't needed with other phones.

I'll pop you a PM so we can check if that is indeed the case and, if so, see if there is an equivalent iPhone plan we can switch you to for the rest of the contract.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[gmalone01]

Hi,

I too am having the same problem with support via the phone. I have spoken to a second line person who is in the process of sending me out a new sim, but it would seem from all of these posts, that that is unnecessary. Could you look into my account as you have done for the other above?

[DaveCD]

Hi gmalone01

Thank you for your post and a very warm welcome to the eForum.:smileyhappy:

A new SIM may do the trick however so we can be there if you need us should this not work I have sent you a Private Message to follow, once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[jonspiers]

Hi, I've just moved from a £46 pay monthly plan onto a SIM only plan, and I've lost the personal hotspot option.

Would you mind seeing if you can activate it again for me?

Thanks very much:)

[DaveCD]

Hi jonspiers

Thank you for your post and a very warm welcome to the eForum.:smileyhappy:

Personal Hotspot is available on some SIM only tariffs however there are some where it is not and so we can check that your tariff is compatible we will need to take a closer look.

I have sent you a Private Message to follow and once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

If I've helped at all today, why not leave me a little feedback?:smileyvery-happy:

[Benje127]

Please can ping me an email to set this up on my account for iPhone 4S. Currently roaming and desperate for this functionality.

[Retired-Andy]

Hi Benje127,

We can certainly take a look for you but will need to access your account to do so. To get the ball rolling, I’ve just sent you a PM.

You can find your PM inbox here. If you can’t access this link, please ensure that the box next to “Turn on private messages” is ticked on this page, and let us know if you need any further assistance.

If you can follow the details in the PM, we’ll be in touch as soon as we can.

Thanks

Andrew

[nea1ev]

I have a similar problem.  Was on a Blackberry plan, but due to the rubbish BB Torch stopping working I got a replacement Sim from my Vodafone store and have started using my old iPhone 4.  Where I had Hotspot before it will not work and Customer Services are trying to force me to change my plan for an extra cost per month - this is laughable as I can't "upgrade" until November.  This is wholly unacceptable as the failing BB is not my fault and surely the onus on Vodafone is to support a customer who can re-use an older phone and continue a monthly plan until renewal late this year.

I think Vodafone really has let me down here and want to know what can be done.  I do not want to waste another half hour struggling to understand the offshore call centre, or end up frustrated in-store as the great assistants end up as frustrated as I am currently feeling.

Come on Vodafone - is this how you treat long standing customers.