Unable To Connect Vodafone 810 To Laptop

[crad9]

I have had my phone for a month and have connected regularly, but now i am getting device not found. The laptop recognises the phone when connected but the software does not find it.
I have rebooted the laptop and the phone. I have re installed the vodafone software and I cannot connect.
The software says there is an update available but it does not download and I can find nothing on the vf website.
any ideas?

[BigJim]

Hi,

I'm having a similar problem. I downloaded the software from the phone to my PC and everything was working fine, until a few weeks ago. When I connect the phone now however, it sometimes brings up the initial screen asking if I want the PC Assistant, File Transfer etc but not always. If I click on the desktop Icon it opens the Vodafone initial window then freezes. Task Manager shows fSplash is not responding?

Can I download another version of VF Pc Assistant, if so from where, as the link in the message above seems to refer to modems/dongles etc.

Thanks for any help you can provide.

BigJim

[Retired-Jon_V]

Hi BigJim and justlikejahan,

Have you both tried disabling any anti-virus or firewall programs running on your PC? It seems like these are causing issues in some cases.

Jon

eForum Team

[itsmi]

Hi, I also have problems connecting my phone.
It is found in COM4 port (cable / 19200 speed)

The the icon at the bottom left of the PC assistant screen goes continously:
Trying to connect => connecting => and then straight to not connected => trying to connect etc...

Can you please advise how to have the phone connected?
I am using Windows XP SP3 home edition

Thanks

[Retired-Jon_V]

Hi itsmi,

It should be as simple as Plug and Play, so I'm not sure why this isn't working for you

If you have any anti-virus or firewall software, we suggest you disable these before trying to connect the device. It will also help us to troubleshoot your issue if you could try a different USB port, and where possible, a different PC.

Let us know how you get on.

Jon

eForum Team

[desmondo]

i installed on vista on a laptop, it did not recognise phone....but with phone connectred and app open I tried going into multimedia files on the user face, and my laptop then installed files for the phone as if kick started, i then got the connected tone and all was well, even when i reconnect another time i did not have to bother connecting,it did it automatically..