Unable to register, add or remove users

[Retired-George]

We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.

You need an online account so you can register and manage your Sure Signal.

You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.

We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.

Business customers:

If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.

Consumer customers:

You’ll receive a text or email to confirm that the Sure Signal is fully registered.

Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.

Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.

Pending active:

If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.

All other issues:

If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:

• Exact error message
• Step by step instructions for how to recreate the issue
• Operating system
• Browser and browser version

Thanks, 

Jenny

[joenitro]

a904lea,

my situation is EXACTLY the same as yours! Number ported in absolutely fine. Calls, texts, voicemail etc all working ok.

Just the SureSignal setup not accepting my girlfriends number...

I won't bother posting my own screenshot of her account details, but they are exactly the same as your wifes (i.e. the usage details not showing up yet).

I too have emailed the CS team after Lee's private message. Lets hope this can be resolved quickly?!

P.S.

I don't see how it can be anything to do with "ports" as Lee suggests in his message. If that was the case, then I wouldn't have been able to add other users over the last three days, would I?

Cheers,

Joe

[FelixDaHousecat]

the fact you are both suffering the same issue and that your circumstances match exactly would indicate a porting issue otherwise if it was a vss issue then NO numbers would be able to be added.

hope that makes sense

FDH

[a904lea]

Porting issue, Sure Signal Issue, drought issue - it makes no odds to me. It ain't working and I'd like it to be fixed please. I moved two mobile phone contracts to Vodafone on the strength of Sure Signal and the fact that one phone isn't working with it isn't a great start. Don't get me wrong, I am very happy with the performance of the phone that is, but my wife's has gone from having a weak signal on Orange to no signal on Vodafone when at home which is making her very annoyed indeed. Six days (and counting) to troubleshoot and resolve a fault is simply not good enough in my book.

[a904lea]

End of another day and still no further forward.

joenitro - have you been contacted by anyone at Vodafone since sending them your details as requested by Lee? 

[joenitro]

Nope. Nothing as of yet.

[a904lea]

FelixDaHousecat - I think there is confusion over whether port issue means a port forwarding issue or a number porting issue. Obviously can't be a port forwarding issue as the Sure Signals are working with other phone numbers. However, it does appear to be related to porting a number to Vodafone from another mobile network. I've only been a Vodafone customer for a few weeks and it hasn't been a great experience so far. 

[a904lea]

Day 7 - and guess what? Sure Signal 'add user' function still not working and I haven't been contacted by Vodafone customer support.

[joenitro]

Same here...
Just tried again now (12.20pm) to add my girlfriends number and still getting the "Technical Problems" message. VERY frustrating.

[a904lea]

Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre.

The 'help centre' link in the error message is singularly unhelpful - lol.

After browsing the eForum and and Googling 'Sure Signal' I am coming to the conclusion that the technology is a more than a little flakey and that its implementation and upkeep are under resourced. I think I may as well give up any hope of getting this issue resolved on a Sunday or Bank Holiday.

[a904lea]

Still not working.