Unauthorised transfer of my number

[Coco2412]

Does anyone know if there is a direct telephone number for fraud team please
My ten year old daughters phone has been cut off due to someone going into a store 300 miles from from me and doing a number transfer to there sim , I visited my local vodafone store and they raised a fraud report as obviously no security checkservices ect were done , I'm foaming as have no other way of keeping in touch with my daughter, customer service are as much use as a chocolate fire guard and getting no where quick with regards to this

[drey_p]

Hi there

There isn't a direct number for the fraud team, everything has to go through customer services. As the store has raised this already, you will need to give the fraud team a chance to investigate the issue.

In the meantime, you could always buy her another PAYG SIM card so that you can stay in touch.

[BandOfBrothers]

Hi @Coco2412

I can certainly understand how frustrating this must be with any type of fraud and being affected by it is stressful and upsetting. 

Vodafone Fraud Department does not have a customer facing contact avenue. Customer service would liaise with you and when the investigation has completed you would be advised of the outcome. 

I've heard of this activity happening when the fraudster needs control of the mobile number to try and take control of a person's identity and or access bank accounts. 

Due to the age of your daughter I assume this wouldn't be applicable regarding bank accounts. Still it's best to take a step back and hsve a think of how someone taking control of that number could affect. 

[BandOfBrothers]

Some useful information in our-privacy-policy/protecting-our-customers/protecting-your-identity.

[Retired-LouiseE]

Hi @Coco2412

I understand your frustration. 

Have you heard back from our team?

Louise