Upgrade eligibility date changed on My Vodafone app

[StephC76]

I upgraded to a new bundle which stated that it will not change my upgrade date but it has added another 2 years onto my plan? just wondering if theres any possible way to get out of this. it said there was 15 days to switch back and i was on live chat twice before this had ended and they said they would fix this for me within 48 hours and it still hasnt been done just under a month later. can anyone help?

[BandOfBrothers]

Hi @StephC76

A person has a 30 day Cooling Off period when they take out a new contract or upgrade. 

If a person upgrades their pay Monthly contract is basically reset to a new tariff and starts again for a new term which is typically 24 months. 

As you've already tried Live Chat I would suggest calling Customer Services on 191 on perhaps Monday to get some support for this situation. 

[AnnS]

Hi @StephC76

If you were still in commitment and only changed the tariff without a new phone, your upgrade date should have remained the same.  

The best thing to do is to wait for a member of the Team to contact you.  They will be in position to find out exactly what has happened.

[Tash]

Hi @StephC76, we'd like to help.

I've sent you a private message with details to contact our team. We'll be in touch as soon as possible.

[Jamescunny1983]

Hi Steph had same issue myself spoke to Vodafone live team.

Its a MyVodafone app error they checked my account and still  has my old upgrade  date on their systems not the one that is showing on MyVodafone.