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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74266 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229946 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204345 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! S7 EDGE DUAL OR SINGLE SIM

Hi does anybody know how to find out if we have the dual SIM version on vodafone and if so how can I find out if mine is a dual SIM version

SKYMAN513 by 13: Advanced Member
  • 8988 Views
  • 1 replies
  • 0 thanks

Upgrade, keep phone new phone, Sim only etc help please

HiSo this month I now own my z3 compact. Time to upgrade I dunno as the X compact isn't as good.How long can my phone last now I've payed for it, surely it's daft to go and get into another 18 month contract to buy another when I've just payed for th...

gazmix by 4: Newbie
  • 10020 Views
  • 10 replies
  • 0 thanks

4G PAYG Dongle with 6GB of Data only conects at 3G

Just purchased 4G dongle and 90 day 4G sim card package. The sim will only connect at 3G, when tried in the dongle and an iPad. I have a separate pay monthly data sim and this will connect at 4G in both dongle and iPad. APN settings have been changed...

Sure Signal V3 only works intermittently

I have used my current sure signal v3 for the last couple of years without any problems. Recently, both my handsets have only worked intermittently sometimes showing no signal but other times showing a full signal. On the sure signal, the power is so...

How Do I Cancel A Mobile Broadband Account?

On 6th May I asked to close ONE of my Vodafone accounts.  This relates to an obsolete mobile internet dongle for a laptop which has not been used for years.  Every month a statement is sent to an old address showing a CREDIT amount.  I was told that ...

Brian29 by 3: Seeker
  • 24281 Views
  • 15 replies
  • 0 thanks

Access Old Account

Hi I have a bit of an issue that I need help with please. I am with Vodafone and have been since Oct 2015 but in Dec 2016, I migrated my number to pay as you go (terminating my pay monthly) before migrating back on to pay monthly a few days later. I ...

Facebook won't open

Hi,Facebook wouldn't open for me on my Vodafone Phone (Smart ultra 7).So I went in store and was told I needed to update softwear. I did and reinstalled Fb and it's still won't open.Getting sick of all these issues with vodafone phones. Happened not ...

Sure signal not connecting

suresignal v3 will not connect please see below traceroute results  C:\Users\marka>tracert vap.vodafone.co.ukTracing route to vap.vodafone.co.uk [212.183.133.177]over a maximum of 30 hops:1 1 ms * 1 ms 10.1.2.2522 <1 ms <1 ms <1 ms 10.1.1.2533 9 ms 9...

Can't turn on call forwarding - S6

Hi all, I keep trying to set the call forwarding on my Samsung Galaxy S6 as per the guidance in https://support.vodafone.co.uk/Using-our-network/Calling-and-messaging/Calling/38912104/How-do-I-manage-my-call-diverts.htm but I keep getting failure mes...

andrewb9 by 2: Seeker
  • 11183 Views
  • 10 replies
  • 0 thanks

Vodafone Family

I seem to recall that the bill summary on My Vodafone used to tell you how many minutes had been used by your Vodafone Family group. Is there any way to get this info now?

raymartin52 by 13: Advanced Member
  • 8288 Views
  • 11 replies
  • 0 thanks
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