V1 Sure Signal not working

[JohnIgoe]

Connected sure signal yesterday and registered to account with four users. I get lights 1,2 and four but never anything on light three. None of the users see the 3G signal appearing.

[Jenny]

Hi @JohnIgoe 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[JohnIgoe]

IP 109.224.172.99

Serial 21224702361

Down 5.7M / Up 0.44M

Pingtest 58ms

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 82 ms 89 ms 80 ms 109.224.191.51
3 788 ms 1107 ms * 149.6.9.170
4 80 ms 85 ms 82 ms gi8-10.mag01.lhr01.atlas.cogentco.com [149.6.9.169]
5 83 ms 80 ms 88 ms te0-5-0-5.rcr21.lhr01.atlas.cogentco.com [130.117.0.90]
6 87 ms 78 ms 86 ms be2040.ccr41.lon13.atlas.cogentco.com [130.117.50.41]
7 83 ms 85 ms 81 ms be2350.ccr21.lon01.atlas.cogentco.com [154.54.39.186]
8 79 ms 86 ms 83 ms 195.2.22.21
9 * * * Request timed out.

[Jenny]

Hi @JohnIgoe  

From looking at your traceroute, there are a few hops which are very high. Anything over 200 will cause problems for the Sure Signal.

You’ll need to contact your ISP (internet service provider) to discuss this further as it’s most likely a latency issue.

Thanks,

Jenny