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Solution

V1 Tracert fails after 85.205.0.86 (a Vodafone IP) Light 2 flashing

pscotter
4: Newbie

‎23-11-2015 10:40 AM

Hi please help - your trace Route command fails in VF network, see below:  Thanks

 

 

Speed Test

Ping 15ms;  Download 6.65; Upload 0.29

 

PingTest

Grade B+; Ping 21ms; Jitter 8ms

 

IP: 146.90.146.160

 

Lights: Version 1: Light 1 on; Light two flashing

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Iain>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2    16 ms    15 ms    15 ms  lo0-central10.ptw-ag03.plus.net [195.166.128.197
]
  3    15 ms    16 ms    15 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.15
2]
  4    15 ms    15 ms    15 ms  xe-4-3-0.ptw-cr01.plus.net [212.159.0.244]
  5    17 ms    18 ms    19 ms  ldngw1.arcor-ip.net [195.66.224.209]
  6    16 ms    17 ms    16 ms  85.205.0.86
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11  etc etc etc - several attempts

0 Thanks
3 REPLIES 3

cineriv
16: Advanced member
16: Advanced member

‎23-11-2015 01:34 PM - edited ‎23-11-2015 01:41 PM

Hi pscotter,

 

Your trace route is spot on!   .... 85.205.0.86 is the Vodafone servers in Germany, from there on it is a secured firewall.

 

Looking at your speed, A download speed of 0.29 Mbps is too slow for the Sure Signal to operate reliably.

Try rebooting your router and see if that will improve your speed.

 

Please have a look at this troubleshooting link............ 

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Light-one-on-light-two-flashing/m-p/2391763#M350...

 

Regards.

pscotter
4: Newbie
In response to cineriv

‎23-11-2015 02:44 PM

0.29 is my upload speed.

My download speed is 6.65 according to the specified tool.

 

Does that change your view? 

 

If it doesn't, that's unusual, as I've had the same router and service speed set-up for over 5 years, (3 years BT then 2 years Plusnet), with no issues, except for the inevitable occasional hiccups.

0 Thanks

cineriv
16: Advanced member
16: Advanced member
In response to pscotter

‎23-11-2015 06:12 PM - edited ‎23-11-2015 06:56 PM

Sorry ... my mistake, but it doesn't change my view.

The minimum upload requirement for a Sure Signal is around 0.3Mbps. That doesn't say that it won't work, it just means it wont work reliably.

The recommended speeds for upload and download are 1.0 Mbps.  http://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/38910850/What-do-I-need-for-Vodafone-...

You say you've had the same set up for over 5 years ...... Unfortunately things change or deteriorate. 

 

With the symptoms that you have given, it means you have lost your connection.

 

Please check the ethernet cable between the Sure Signal and your router and also check that yours details are still correct in the Sure Signal area of 'My account'.

 If nothing comes to light, the best thing to do is to contact ''Live help'' who can be found here at the bottom of the page ......... http://www.vodafone.co.uk/contact-us/index.htm

They do get busy, so just stay on the page.

 

 

 Regards