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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74661 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 230028 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204532 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

VSS V1 not working

Hi, we have had a sure signal for a few years and it used to work fine, but when we added another vodafone number to it recently I noticed it didn't pick up a 3G signal, I hadn't really noticed it on my phone as I use wifi at home, and the Vodafone s...

Sure Signal 1 Problems

Although my sure signal version1 has all the lights on etc I can not get a signal at home.I have been told to reset the sure signal but when I hold in the rest button, for well over 30 seconds, as advised all the light come on and stay solid.They do ...

Lynnad by 2: Seeker
  • 29094 Views
  • 1 replies
  • 0 thanks

Resolved! Vodafone Chat 655

recently purchased a Vodafone Chat 655 whilst on holiday in Torquay to replace my old phone. However having trouble with it, text messages can take up to 6 hours to come through. Phoned customers servces and they said that text messages can take anyt...

Sure signal failure after update to iPhone 5S

I've a sure signal box, has been working fine.  I have two phones - work and personal.  The work phone was swapped from an iPhone 4S to a 5S last week. Since then it's not picking up any signal at home. My personal one continues to work.I've Called 1...

Anonymous by Not applicable
  • 27601 Views
  • 3 replies
  • 0 thanks

Sure Signal not working on Talk Talk

I have a new Sure SignalAlcatel - Lucent 9361 Home Cell p3.0 I registered it online, I tested my Talk Talk internet also fine see speed below.   Unfortunately after plugging it in to the router the new Sure Signal has one red light flashing and two a...

john64 by 4: Newbie
  • 30934 Views
  • 15 replies
  • 0 thanks

Resolved! VSS1 Correct lights on but no 3G signal

Serial Number: 21221759794 For the last week, although lights 1,2 & 4 are on, none of our 3 phones are getting 3G and when making calls, light 3 doesn't flash. So something isn't right. We've followed all the troubleshooting guides, hard reset the VS...

Sure Signal deregistered

HelloI run a company mobile fleet and I have recently had 2 sure signals returned to me can you please let me know how I get these deregistered so I can re deploy them.Thanks

Sicklen by 2: Seeker
  • 24313 Views
  • 3 replies
  • 0 thanks

Resolved! Second Hand Sure Signal Needs De-registering

Hi there Purchased a V2 sure signal box and it needs de registering,serial num: 40120531591The last owner is no longer with vodafone please helpkind regards Ben

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