V2 Sure Signal Not Working

[ossiejnr]

Hi,

My v2 suresignal has stopped working today....two of the lights are one and white but the third isn't.  

The suresignal has a local IP and can be pinged. 

I have run a traceroute to 212.183.133.177 but it times out - detail below.

The help (https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-not-transmitting-a-3G-signal/m-p/23... says to contact Live Help but that doesn't appear to be working.

Any ideas?

Thanks

Chris

cmills$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  btrouter (192.168.128.4)  2.692 ms  2.886 ms  2.462 ms

2  217.47.72.58 (217.47.72.58)  26.297 ms  35.143 ms  25.910 ms

3  217.47.206.161 (217.47.206.161)  26.275 ms  24.355 ms  25.068 ms

4  213.1.69.42 (213.1.69.42)  33.356 ms  31.612 ms  32.924 ms

5  213.120.180.171 (213.120.180.171)  35.555 ms  36.434 ms  35.289 ms

6  213.120.179.83 (213.120.179.83)  36.738 ms  37.945 ms  35.305 ms

7  acc2-xe-7-3-0.sf.21cn-ipp.bt.net (109.159.251.235)  31.731 ms

    acc2-xe-5-0-2.sf.21cn-ipp.bt.net (109.159.251.239)  34.911 ms

    acc2-xe-0-0-2.sf.21cn-ipp.bt.net (109.159.251.205)  32.527 ms

8  core1-te0-13-0-2.ilford.ukcore.bt.net (109.159.251.137)  37.766 ms

    core2-te-0-4-0-16.ealing.ukcore.bt.net (109.159.251.59)  43.319 ms

    acc1-10gige-5-2-1.sf.21cn-ipp.bt.net (109.159.251.187)  45.739 ms

9  core1-pos9-2.bletchley.ukcore.bt.net (194.72.31.153)  44.044 ms

    peer1-xe3-1-1.telehouse.ukcore.bt.net (109.159.254.217)  42.657 ms  40.287 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  44.622 ms  42.352 ms  40.231 ms

11  85.205.0.86 (85.205.0.86)  43.132 ms  40.455 ms  39.275 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

[ossiejnr]

Forgot to include the S/N 40124135514

[cineriv]

Hi ossiejnr,

Your traceroute is fine, that is as far as it will go.

The Live Help  link has now been ammended and

can be found here .........

http://www.vodafone.co.uk/contact-us/index.htm

Just follow the options to the bottom of the page.

Live Help does get busy, so be prepared to wait.

Regards,

Mike.

[Rahim]

@ossiejnr Everything looks fine from our end and we can see that your Sure Signal has recently made a connection. 

We trust everything is back up and running now. 

[ossiejnr]

The S/Signal is down again....the service over the past few weeks has been terrible, up and down like crazy....please contact me so we can get this working again ALL the time

S/N 40124135514

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  btrouter (192.168.128.4)  2.840 ms  2.587 ms  2.647 ms

2  217.47.72.58 (217.47.72.58)  25.202 ms  28.643 ms  25.073 ms

3  217.47.206.161 (217.47.206.161)  24.915 ms  25.194 ms  24.775 ms

4  213.1.69.42 (213.1.69.42)  34.234 ms  32.744 ms  34.000 ms

5  213.120.180.175 (213.120.180.175)  34.008 ms  33.477 ms  34.038 ms

6  213.120.179.83 (213.120.179.83)  35.291 ms  34.666 ms  32.726 ms

7  acc2-xe-11-2-0.sf.21cn-ipp.bt.net (109.159.251.199)  38.259 ms

    acc2-xe-4-3-0.sf.21cn-ipp.bt.net (109.159.251.231)  43.018 ms

    acc2-xe-4-2-0.sf.21cn-ipp.bt.net (109.159.251.229)  70.411 ms

8  core2-te-0-13-0-10.ealing.ukcore.bt.net (109.159.251.179)  45.212 ms

    core1-te-0-13-0-11.ealing.ukcore.bt.net (109.159.251.165)  41.301 ms

    core1-te0-0-0-7.ealing.ukcore.bt.net (109.159.251.33)  39.169 ms

9  peer1-xe9-1-0.telehouse.ukcore.bt.net (109.159.254.108)  40.670 ms

    peer1-xe3-3-0.telehouse.ukcore.bt.net (109.159.254.207)  44.841 ms

    194.72.31.139 (194.72.31.139)  37.543 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  45.780 ms  44.418 ms  44.406 ms

11  85.205.0.93 (85.205.0.93)  40.698 ms  46.474 ms  43.248 ms

12  *

13  * etc

[ossiejnr]

When will vodafone offer WiFi calling so we can scrap the need for these SureSignal devices?  EE offer this with the iPhone 5s or later with no requirement other than a wireless internet connection.

[Rahim]

@ossiejnr We've resynced your Sure Signal to resolve the issue you're facing. 

Please allow up to 24 hours for the Sure Signal to regain connection and perform the following: 

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.
  
  

[scant0911]

Hi,

Help.

ss v2 not working has been 3 wks now.

The issue you’re experiencing: flashing/not working since second week of january does work ocasionally but only for a short time. 

What light sequence you're seeing: power and signal light

Your speed test results from

http://www.speedtest.net/my-result/5053734862

 

Your external IP address from 

Your IP Address is 151.227.117.40

Your Sure Signal serial number:40114512243

The results of a traceroute.

VSS Traceroute command 

see photo

[Retired-Charles]

@scant0911 - Your Sure Signal showed a location move which has now been rectified. We have resynched the Sure Signal so please leave connected for 24 hours.

[scant0911]

Thanks Charles

i will report back in 24 hrs.