V3 Sure signal

[lyndi]

Was so impressed by my V3 sure signal I persuaded my aunt and uncle to move to Vodafone from their network and get one. Well for no reason it will not connect to the internet. It has registered in the My Vodafone set up no problem and we have had the email and text to confirm but not a chance will it work. The power light is solid but the connecting light just flashes and flashes and then nothing. Left it for 48 hours then tried it on a different router but no go. So frustrated and not to mention hacked off! I am loathed to open ports etc as my V3 sure signal works both with me and at their house (in fact they like it so much they have kept it!!) Please advise/help as I am fed up having no mobile signal and a new sure signal that just winks at me intermittently!

[Gemma]

Hi lyndi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[lyndi]

Gemma, information as requested:

Your speed test results PING 62ms DOWNLOAD 6.45Mbps UPLOAD 0.39Mbps

Your ping test results PING 78ms JITTER 30ms

Your external IP address 86.158.139.168

The results of a traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 30 ms 28 ms 29 ms esr11.edinburgh6.broadband.bt.net [217.47.157.14
2]
3 29 ms 28 ms 28 ms 217.47.157.125
4 38 ms 37 ms 37 ms 213.1.69.74
5 38 ms 37 ms 36 ms 31.55.165.177
6 37 ms 37 ms 37 ms 31.55.165.107
7 36 ms 37 ms 58 ms 109.159.250.62
8 51 ms 47 ms 47 ms core1-te0-13-0-17.ealing.ukcore.bt.net [109.159.
250.42]
9 46 ms 45 ms 45 ms peer2-xe0-0-0.telehouse.ukcore.bt.net [109.159.2
54.102]
10 44 ms 44 ms 44 ms 166-49-211-198.eu.bt.net [166.49.211.198]
11 47 ms 48 ms 48 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Your Sure Signal serial number: 40133852802

Hopefully this will assist you in getting my sure signal sorted. Thanks.

[lyndi]

Hi Gemma, the serial nr is 40133852802. I will post the rest of the information in a wee while once i have collected it all. Thanks. Lyndi

[lyndi · Accepted solution]

Well the sure signal has sprung into life just a few minutes ago. I tried to reset the unit again earlier so whether it was that or something at Vodafone I dont know. Fingers crossed it keeps the connection!!

[Retired-James]

Hi lyndi,

I’m pleased to see everything is working again.

It sounds like the reset has given the setup the kick it needed to finish what it needed to do.

James

[lyndi]

Thanks James. Yes it is working brilliantly today 🙂

[Stuartgo30]

Hi

I have a sure signal V3, which had been working fine until we upgraded to BT Infinity.  Now the red power light is flashing,with internet connection light out, and the other two lights flashing.

Internet Speed is 35mg

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     5 ms    <1 ms    <1 ms  STUARTS-TIME-CA [10.0.1.1]
  2     1 ms     1 ms     4 ms  BTBusinessHub.home [192.168.1.254]
  3    15 ms    14 ms     8 ms  host81-148-32-1.in-addr.btopenworld.com [81.148.
32.1]
  4     8 ms     7 ms     7 ms  213.120.178.141
  5     8 ms     8 ms     8 ms  213.120.177.98
  6     8 ms     8 ms     8 ms  217.41.168.59
  7     8 ms     8 ms     8 ms  217.41.168.107
  8     8 ms     9 ms     8 ms  acc1-10GigE-0-0-0-5.l-far.21cn-ipp.bt.net [109.1
59.249.78]
  9     9 ms     8 ms     8 ms  core1-te0-15-0-7.faraday.ukcore.bt.net [109.159.
249.37]
 10     8 ms     8 ms     8 ms  peer2-xe8-3-0.telehouse.ukcore.bt.net [213.121.1
93.99]
 11    15 ms     9 ms    13 ms  t2c3-xe-0-1-1-0.uk-lon1.eu.bt.net [166.49.211.16
4]
 12     9 ms     8 ms     8 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

[Sukhi]

Hi Stuartgo30

We're aware of an on-going issue that some customers are facing with BT Infinity routers see here.

Thanks

Sukhi

[Nickb113]

Hi I am havign ongoing issues with the V3 sure signal. It works for approx 2 weeks then stops. I tried to reset and now have a solid red power light and a slow blinking internet light can anyone help please?