V3 sure signal not boosting signal on registered phones

[Cotehillcheese]

We have a Vodafone sure signal registered it and added a number of phones, however the 3G signal is not boosed on the registered phones even when right next to the V3 Sure signal. Any Ideas?

Also It would be nice if there was PDF available of the manual as i've lost our one if there ever was one.

[Retired-Kay]

Hi @Cotehillcheese,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay

[Cotehillcheese]

Hello Kay,

Thanks for the reply, i've had a look at sure signal troubleshoot with no success. Here are the requested details for you to decipher.

Speed Test

Ping 38m/s Download 1.04mbps upload 0.52mbps

Ping Test

Line Quality B MOS 4.34 Ping 70MS Jitter 28ms Packet Loss 0%

83.105.94.140

Sure Signal Serial number is 40130441401

Trace route result is

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    57 ms    99 ms    99 ms  192.168.254.254
  2    34 ms    36 ms    38 ms  194.159.169.243
  3    37 ms    39 ms    37 ms  anchor-access-4-s2011.router.demon.net [194.217.
23.41]
  4    34 ms    35 ms    36 ms  gi7-0-0-dar4.lah.uk.cw.net [194.159.161.94]
  5    40 ms    38 ms    38 ms  xe-11-1-0-xur1.lns.uk.cw.net [193.195.25.34]
  6    35 ms    35 ms    35 ms  xe-0-3-0-xur1.lns.cw.net [194.70.97.66]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Hope this helps

Thanks Again

[Retired-Kay]

Hi @Cotehillcheese

Your speeds are quite low which could be the causing the issue you're experiencing. 

What light sequence are you seeing? 

Kay

[Cotehillcheese]

The lights on the sure signal are as follows.

from left to right

strip light is red

planet light is solid white

wireless signals bars are white

underneath where the router is connected to it, the left light is green the right light is flashing amber intermittent

[DaveCD]

@Cotehillcheese,

The light sequence also indicates that the Sure Signal is up and running.

Please speak with your internet service provider (ISP) to see if they can adjust your speeds.

DaveCD

[Cotehillcheese]

Our ISP is  vodafone, so how do I go about seeing if vodafone can improve  my speed.

[Gemma]

Hi @Cotehillcheese

You’ll need to check with your home broadband provider.

We’re your internet provider for your mobile.

Thanks,

Gemma