VS3 Not working no power

[claudine83]

My VS3, is displaying no lights, despite the socket having been tested with another device

speed test results: 32.47 mbps

external IP address  86.176.162.128

Your Sure Signal serial number: 42144607621

The results of a traceroute.

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  10.0.0.1 (10.0.0.1)  2.561 ms  2.226 ms  2.136 ms

2  bthub.home (192.168.1.254)  3.010 ms  2.936 ms  2.767 ms

3  * * *

4  * * *

5  31.55.186.180 (31.55.186.180)  20.573 ms  16.602 ms  16.414 ms

6  core4-hu0-6-0-3.faraday.ukcore.bt.net (195.99.127.202)  17.191 ms  16.600 ms  17.952 ms

7  peer1-xe1-0-2.faraday.ukcore.bt.net (213.121.193.189)  17.606 ms  17.987 ms  19.094 ms

8  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236)  16.670 ms  17.001 ms  16.797 ms

9  166-49-211-254.eu.bt.net (166.49.211.254)  17.345 ms  17.478 ms  17.127 ms

10  * * *

[claudine83]

speed test results: 32.47 mbps

external IP address  86.176.162.128

Your Sure Signal serial number: 42144607621

The results of a traceroute.

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  10.0.0.1 (10.0.0.1)  2.561 ms  2.226 ms  2.136 ms

2  bthub.home (192.168.1.254)  3.010 ms  2.936 ms  2.767 ms

3  * * *

4  * * *

5  31.55.186.180 (31.55.186.180)  20.573 ms  16.602 ms  16.414 ms

6  core4-hu0-6-0-3.faraday.ukcore.bt.net (195.99.127.202)  17.191 ms  16.600 ms  17.952 ms

7  peer1-xe1-0-2.faraday.ukcore.bt.net (213.121.193.189)  17.606 ms  17.987 ms  19.094 ms

8  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236)  16.670 ms  17.001 ms  16.797 ms

9  166-49-211-254.eu.bt.net (166.49.211.254)  17.345 ms  17.478 ms  17.127 ms

10  * * *

[BandOfBrothers]

@claudine83

Unplug the SS from the power source please. 

Then contact customer service on 191 or Live Chat and explain what's happened. 

The SS has a 24 month manufacturing warranty but even if it's expired they'll still deal with an issue with a SS v3. 

This thread may help too > Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Burnt-out-amp-Dead.

[John]

@claudine83 We'd like to help you further - I've sent you a private message with details on how to get in touch with our dedicated team.

[gsmsecure]

Is this now resolved with a free replacement?

Did you report the device failing to Trading Standards?

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...