VS3 Not working

[claudine83]

Help! My V3 ss is not connecting to my phones again!

power light is flashing. Lights 1 and 2 is off and 3 is orange and solid, but all three registered phones aren't connecting to it

speed test results: 25,73 mbps

external IP address 86.176.213.247

Your Sure Signal serial number: 42144607621

The results of a traceroute.

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  10.0.0.1 (10.0.0.1)  107.427 ms  1.345 ms  1.977 ms

2  bthub.home (192.168.1.254)  2.815 ms  2.356 ms  2.649 ms

3  * * *

4  * * *

5  31.55.186.184 (31.55.186.184)  9.320 ms  8.419 ms  8.038 ms

6  195.99.127.98 (195.99.127.98)  16.176 ms  8.550 ms  9.232 ms

7  peer1-xe1-1-0.faraday.ukcore.bt.net (213.121.193.177)  9.323 ms  9.126 ms  11.294 ms

8  t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228)  14.942 ms  14.761 ms  9.168 ms

9  166-49-211-254.eu.bt.net (166.49.211.254)  11.272 ms  8.904 ms  8.758 ms

[cliff_g]

any joy, @claudine83?

If it's been working OK, I have found that generally rebooting everything and giving things time to sort themselvers out works - reboot router, turn SS 3 off whilst the router is booting.  Turn all phones off (not just airplane), then turn SS3 on and phones on and wait.  My replacement SS3 seems to boot faster than my original one.  The old one sometimess took a couple of hours to come back up again after re-start, especially if it had been off for a while

[Alex]

@claudine83 From your light sequence, it would appear that your Sure Signal is having trouble connecting to your router. 

Please check the connections are all set up correctly and test a different Ethernet cable.

Let us know how you get on. :smileyhappy: