VSS Stopped Connecting

[VSSAK]

Hello, my Sure Signal v3 recently stopped working

None of the registered phones connect to the VSS

Red Light - Solid - Next 2 Lights White Solid - 3rd Light - Never Comes on

All help appreciated...

Speed Test

Download 51.64Mbs

Upload 16.28Mbs

Ping Test

Packet Loss 0%

Ping 32ms

Jitter 3ms

External IP Address

90.255.124.5

Traceroute

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  vodafone (192.168.1.1)  3.620 ms  2.229 ms  2.566 ms

 2  host-212-158-250-32.dslgb.com (212.158.250.32)  10.560 ms  10.515 ms  10.449 ms

 3  195.59.244.62 (195.59.244.62)  14.501 ms  15.525 ms  15.483 ms

 4  ae4-100-xcr2.lnd.cw.net (195.59.244.61)  14.532 ms  15.538 ms  15.882 ms

 5  ae3-xcr2.lsw.cw.net (195.2.28.182)  15.597 ms  15.584 ms

    ae0-xcr1.lnd.cw.net (195.2.25.121)  14.371 ms

 6  ae11-xcr1.lns.cw.net (195.2.25.206)  15.495 ms

    ae15-xcr1.lns.cw.net (195.2.30.114)  15.547 ms  15.713 ms

 7  * * *

 8  * * *

Serial number 40134961974

Registered on 12/04/2014

[stinky_bob]

And your phone is definitely set for 3G? 

I have had issues recently, and to fix I changed to 3G on mobile (rebooted phone for luck) and then it registered successfully. After that I could change back to 4G as normal.

I had to do this on the iPhone and on the Android

[VSSAK]

Yes, have switch iPhone Mobile Data settings to 2G, 3G and 4G, switched phone off several times and stil will not connect to VSS v3.

Thanks

Andy

[Retired-Charles]

@VSSAK - Your results look fine so I've resynched your Sure Signal. Please leave it connected to allow for any updates to happen.

[VSSAK]

Thanks Charles, will monitor it over next 24 hours