VSS V2 and HTC Wildfire, Talk mobile

[dippyhull]

HI,

I have a newly installed SS V2 - given to me but looks not to have been out of its box by the previous user - can't be sure.

It regisered, set on myvodaphone... etc and now has power & system lights steady.

But my phone does not seem to want to connect to it - it is set variously for Auto GSM/WCDMA or just WCDMA - unfortunately at the moment I can't lay my hands on another 3G handset, but this one will connect to 3G, or H services on the main cells.

Second question - my wife has a handset which is with Talk Mobile (carphone warehouse) delivered by Vodaphone - I don't seem to be able to add her handset to it - sort of feels like I ought to be able to get that to go too... at some point I will try hers (Smasung Galaxy Ace) when I can manage to swap sims...

Thanks for your input.

Dave

[Retired-Lee]

Hi dippyhull,

Thanks for coming back to me.

I meant the VSS had connected with our servers.

How have things been today?

Cheers,

LeeH

[dippyhull]

Ah ok - I forgot to look for my phone signal, but noted it was poor at some point.

I presume you know it is connecting to your servers - but so do I as the first white light is on ... but not the phone shaped one...

[Retired-Andy]

Hi dippyhull,

The lights that you’re seeing show that the Sure Signal is ready for use.

The phone light will only come on when a call or data connection is in progress.

I can see your Sure Signal connected to our servers at 19:08 yesterday, are you now able to get a signal?

To make sure everything is as up to date as possible, I’ve just resynced it for you.

So that the resync completes, can you do a factory reset for me:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you go on.

Thanks,

Andrew

[dippyhull]

Yeah thanks for the clarification on the lights - but no my phone is not connected - at least it says I have G or E and pretty weak most of the time and occasionally H and very weak at home - often no signal at all.

I presume the light will come on simply becasue my phone is with its data always on for syncing etc?

I will press the button tonight most probably. Will report back.

D

[Retired-James]

Hi dippyhull,

If you aren’t connected to Wi-Fi, the light will come on as the phone syncs and uses data through the Sure Signal.

If you can do the reset, please let us know how things progress.

James