VSS Version 1 Lights 1,2 and 4 Solid but phone does not connect

[LeeH1972]

Hi

For last 3 to 4 days the VSS version 1 has been running with lights 1,2 and 4 solid but not longer picks up my phone.

S/N of VSS is 21197144922.

Can you try a resync, push out new firmware (from another post) or investigate why the phone will no longer connect

Regards

Lee

[diddy100]

Thanks Dave CD,

Your firmware update appears to have done the trick.

Both phones now picking up full sigal.

Fingers crossed

Diddy 100

[krusher911]

Hi

For last 3 to 4 days the VSS version 1 has been running with lights 1,2 and 4 solid but not longer picks up my phone.

S/N of VSS is 21196918623

Can you try a resync, push out new firmware (from another post) or investigate why the phone will no longer connect

Regards

Ken

[Gemma]

Hi diddy100,

That’s great.

Thanks for letting us know.

Hi ken,

I can see your Sure Signal made contact with the network yesterday evening just after you posted.

It’s not on the latest firmware, so that this updates please can you perform a factory reset for me?

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Please let us know how you get on.

Thanks,

Gemma

[pjones9700]

Good day Gemma / tech support

I am also having the same issues with my SS version 1 and gave tried the reset procedures, alas to no avail.

Could you please try and push the firmware update from your side

Serial number is 21223491933

Many thanks in advance
Phil

[Retired-Andy]

Hi Phil and smudgersmith,  

If you perform a full factory reset of your Sure Signals, the latest firmware will automatically be downloaded if it‘s needed.

To do the factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

The process can take a few hours to complete.

Let me know how you go on.

Hi Ken,

I can see that a location change has been detected for your Sure Signal.

I’ve updated the system to remove this message and also resynced the device for you.

So that the resync completes, can you do a factory reset for me:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you get on.

Cheers,

Andy

[pjones9700]

Hi Andy

Thanks for yours, I have already tried this several times over the last 48 hours to no avail, as mentioned in my message before.

Could you please push the firmware update from your end as it is not working when I do a factory reset.

Many thanks
Phil

[krusher911]

lights 1,2 & 4 back on after reset but still not working on any of the phones registered

Ken

[Ben_H]

Hi folks,

smudgersmith - We'll chalk that up as a win.

Phil and Ken - I can see the old version is still on both of your units. I've manually pushed it through from this end. Please don't disconnect your Sure Signal for the next 24 hours. You might need to reset the phones for the update to take effect too.

Let me know how it goes. :

Cheers, Ben

[sewell298]

Why wasn't the upgrade automatic? I have spent days resetting my SS trying to get it working again. Finally got it to upgrade today and now my phone connects again.

[krusher911]

Reset it last night still not working

Ken