Hi,
I've got a Sures Signal v1 that stopped working a couple of days ago Serial No. 21222711943
Lights 1, 2 and 4 are on permanently but no Vodafone or 3G signal - I've done the usual restarts, de-registering and re-registering, changing location etc and still no signal.
Please can you see if there is a problem.
The diagnostic info you need is:-
Ping 36ms
Download 3.11 Mbs
Upload 0.45 Mbs
Quality B*
MOS 4.32
Ping 27ms
Jitter 2ms
Unable to test packet loss
Server Frankfurt 500 mi
ISP BT
IP Address
Ip address 81.157.139.85
IPv6 ::ffff:519d:8b55
C:\Users\Primo>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 26 ms 26 ms 25 ms 217.32.143.227
3 371 ms 25 ms 25 ms 217.32.144.14
4 27 ms 27 ms 27 ms host109-159-244-250.range109-159.btcentralplus.c
om [109.159.244.250]
5 27 ms 27 ms 27 ms 217.41.169.181
6 29 ms 28 ms 28 ms 217.41.169.107
7 27 ms 27 ms 28 ms acc1-xe-0-2-1.sf.21cn-ipp.bt.net [109.159.251.85
]
8 36 ms 44 ms 42 ms core2-te-0-13-0-11.ealing.ukcore.bt.net [109.159
.251.173]
9 38 ms 34 ms 33 ms peer2-xe-4-2-0.telehouse.ukcore.bt.net [109.159.
252.49]
10 40 ms 33 ms 37 ms t2c3-xe-0-2-2-0.uk-lon1.eu.bt.net [166.49.211.17
4]
11 37 ms 36 ms 38 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace Complete
I saw in another thread there was currently a problem with BT Infinity and Sure Signal - I'm currently with BT but on standard broadband not infinity (using a Home Hub version 4)
Thanks for your help
Paul
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