VSS version 3 not working

[Hipvet]

Hi

I cannot get my new VSS to work. Redlight is on, internet light is slow flashing. My router is a NetgearDGND3700v2 and my old VSS version one was working perfectly with this router. I was advised to change my VSS as an upgraded phone was not working. I have followed all suggestions regarding port forwarding, checking IP address. resetting etc but have now reached the end of my technical abilities and the end of my tether!

Any further help would be really appreciated.

Thanks

[Retired-Dave]

Hi Hipvet,

Check that the following IP addresses are allowed on the router and firewall:

212.183.133.177-179

212.183.133.181-182

212.183.131.128-191

Also, make sure that the MTU (Maximum Transmission Unit) on the router is set correctly. 

 - If possible, set this to 1500.

 - If not, set it to the maximum available size

Dave

[Hipvet]

I'm not sure how to tell if these IP addresses are allowed in my router and firewall....sorry

[Retired-Kay]

Hi Hipvet, 

The information on how to do this will be in your router manual.

You internet provider should also be able to help further.

Thanks, 

Kay

[Hipvet]

PS After talking to your tech guys today they advised me to try and get a new router through my internet provider. As it turns out my internet provider is Demon and they are now owned by Vodafone and they are sending me a router. Hopefully all will be working then....please keep this thread open until I have tested things on the new router.(about 10 days).

Many thanks

John

[Retired-Andy]

Hi John,

Thanks for the update; let me know how you get on.

Cheers,

Andy

[Hipvet · Accepted solution]

Hi Andy

Just to let you know that I changed my Netgear router to a Technicolor one and the Sure Signal connected fine. I guess there is a compatability issue between the Netgear and Sure Signal.

So all OK now...thanks for your help and signing out.

Regards

John