Ver 3 Sure Signal box stopped working for multiple weeks now

[Leicester1977]

Hi

My sure signal V3 serial #42151128040 has stopped working for several weeks now

Ive tried to reset but nothing the first two light are on solid but no connection 

I have used a sure signal for 4 years with no issues

theres just two phones connected

could someone help

[Leicester1977]

Hi Dave

I will try that - or could we deregister it & I register it with my wifes number as my number is now on a business ONE account but used to be personal

[DaveCD]

@Leicester1977

Our Live Chat team can pass security and help you deregister the Sure Signal and set it up with a different number.

I'd still recommend trying it at another location, just so we can rule out a fault with the Sure Signal.

[Leicester1977]

Hi Dave 

I plugged it at work tghis morning - do I need to do anything else - its switched on ready with red & first 2 white lights

Thanks

[DaveCD]

@Leicester1977

It can take around six hours for the Sure Signal to complete the setting up process but you don't need to do anything else.

Providing your works internet connection isn't run through a VPN (or if so, you have administration rights), you should be able to make and receive calls on it.

[Leicester1977]

Ok Thanks

Plugged in 24hrs same as at home all lights the same & unable to make calls through it 

The connection line has flashed white a few times but no 3G or conenction

[DaveCD]

@Leicester1977

Everything looks fine and the lights you describe means you should be able to make and receive calls through the Sure Signal.

I've performed a factory reset on it so you will see the lights flickering for the next six hours.

It can take up to 24 hours to complete so please don't disconnect or reset the Sure Signal during this time.

[Leicester1977]

All correct lights red & 2 white & solid except 3rd one mobile phone (no light)

PING 18ms
DOWNLOAD 24.49mbps
UPLOAD:9.33mbps

IP:2a02:c7f:1c14:5b00:3946:48b6:3bb4:e6

SERIAL No. #42151128040

VSS TRACE ROUTE:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 14 ms 15 ms 14 ms be330.pr2.hobir.isp.sky.com [84.38.37.30]
4 12 ms 13 ms 13 ms ae51.edge3.London15.Level3.net [212.187.193.185]

5 * * * Request timed out.
6 * * * Request timed out.
7 13 ms 12 ms 13 ms 212.187.195.178
8 14 ms 24 ms 63 ms ae12-xcr1.lns.cw.net [195.2.28.26]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.