Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Anonymous]

Same for me. Its started working at some point this afternoon or evening.

I wonder what Vodafone fixed.

[JonathanAdams]

Hello,

Please can you help me.

I cannot use my Vodafone Signal - I have run the Run command. See below. Please help.

Kind regards,

Jon

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 175 ms 2 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 27 ms 28 ms 28 ms ip-89-200-131-212.ov.easynet.net [89.200.131.212
]
4 32 ms 30 ms 66 ms ae51.edge6.London1.Level3.net [212.113.9.53]
5 31 ms 30 ms 30 ms vl-3513-ve-127.csw1.London1.Level3.net [4.69.166
.66]
6 61 ms 30 ms 31 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.1
42]
7 33 ms 29 ms 31 ms CABLE-WIREL.edge3.London1.Level3.net [195.50.124
.138]
8 32 ms 33 ms 31 ms ae22-xcr1.lns.cw.net [195.2.30.61]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Hamster_tango]

Our sure signal stopped working last Thursday
Both our iphones now have permanent no service
I have had no help when I phoned in they just said it was working and I have visited the shop three days in a row to exchange it and they have no units delivered.
We are losing business as we have had no service for a week now. I plugged the unit back in tonight to try it and still NO Service on both phones. I've followed all the troubleshooting, resets, re-register, hard reset handsets, modem reset. Something is wrong with the unit as it was never giving us a strong signal and I've never seen 3g on it since we got it in June but it sort of worked gave 2-3 bars when sat next to it.
The serial number is 42141612889
Please can someone advise please, it's the plug version, the lights indicate it is in 'Ready' state as per the instructions.

[Chownaldo]

Hi Matt B
Thanks for your reply. Everything is working now.

Regards

[exportential]

Having had flashing red and internet on for some time, I tried re-setting about 3 hours ago.

I now have solid red plus white flashing internet - this suggests it is still connecting. But after 3 hours ??

[exportential]

After re-setting this morning everything finally worked while I was out this evening - so probably 10-12 hours after the re-set. Thanks to all contributors for their support

[iolamilton1]

speed test - 

ping - 52 ms

dl speed - 6.95mbps

ul speed - 0.35mbps

ping - 49ms

ip  - 86.172.139.254

serial - 40123610079

25 attempts at the traceroute and counting have all timed out

any help would be much appreciated

[stallwa]

Hi there,

I've got two SureSignals in my house which have been working fine for months, but this morning neither of them are working. Internet otherwise is fine.

speed test results
5.66Mbps download, 0.39 Mbps Upload

ping test results
Packet Loss 0%
Ping 33ms
Jitter 2ms

external IP address
5.81.166.205

The results of a traceroute.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.0.1]
  2    21 ms    23 ms    21 ms  217.47.130.250
  3    21 ms    20 ms    33 ms  217.47.130.193
  4    27 ms    25 ms    25 ms  213.1.69.110
  5    24 ms    25 ms    25 ms  31.55.164.103
  6    25 ms    26 ms    26 ms  31.55.164.151
  7    24 ms    25 ms    25 ms  31.55.164.109
  8    25 ms    25 ms    25 ms  109.159.248.207
  9    36 ms    38 ms    39 ms  core2-te0-3-0-15.ilford.ukcore.bt.net [109.159.248.26]
 10    33 ms    33 ms    33 ms  peer1-xe1-1-0.telehouse.ukcore.bt.net [109.159.254.134]
 11    36 ms    35 ms    38 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    34 ms    32 ms    33 ms  85.205.0.93
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.

Sure Signal serial number:
40134611165 and 40133860789

Hope you can help

Cheers

[cheesja]

Having problems Power - flashing, Internet - solid orange, In Service - off, In Use - offwith VSS 3 please find requested information

Thanks

John

Speed test

Ping 50 ms

Downlaod 12.96 mbs

upload .48 mbs

Ping test

http://www.pingtest.net/result/109184279.png

Ping 43ms

jitter 4ms

line quality B*

External IP address

 86.169.151.155

Serial Number 42143509224

Traceroute Results

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\John>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms BTHomeHub.home [192.168.1.254]
2 28 ms 25 ms 26 ms 217.32.144.166
3 27 ms 27 ms 26 ms 217.32.144.206
4 31 ms 28 ms 28 ms 213.120.181.206
5 30 ms 30 ms 29 ms 217.41.169.15
6 31 ms 30 ms 30 ms 217.41.169.109
7 31 ms 28 ms 28 ms acc2-10GigE-3-3-0.sf.21cn-ipp.bt.net [109.159.25
1.219]
8 38 ms 38 ms 38 ms core1-te0-2-2-0.ilford.ukcore.bt.net [109.159.25
1.145]
9 58 ms 38 ms 37 ms core1-pos7-1.bletchley.ukcore.bt.net [194.72.31.
129]
10 39 ms 38 ms 37 ms lndgw2.arcor-ip.net [195.66.224.124]
11 37 ms 39 ms 36 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[dovcot138]

Hi - my suresignal can't find the system - red flashing light and orange internet. Details as requested below:

IP Address is 80.247.26.143

http://www.pingtest.net/result/109189153.png 

http://www.speedtest.net/my-result/3859298534

Serial Number *42141616724

Traceroute attached