Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Shah_Of_Blah]

Since 4 days or so Powr light flashing Internet Solid Orange

Have used the V3 for about a year with no bother whatsoever

Interestingly : The suresignal seems to have disappeared from the "My Suresignal" section when I login on the website. Is this being moved again?

5 users in the house 4 on contract 1 on PAYG

Speed 60Mb down 8Mb up

Ping 23 ms Jitter 1ms

iPV5 =  80.47.131.173

iPV6 =  ::ffff:502f:83ad

Suresignal V3 SN 4013 1000 354

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Edmond>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 12 ms 12 ms 12 ms host-80-47-128-1.as13285.net [80.47.128.1]
3 15 ms 20 ms 13 ms host-78-151-226-173.as13285.net [78.151.226.173]

4 * * * Request timed out.
5 21 ms 21 ms * host-78-144-9-57.as13285.net [78.144.9.57]
6 * * * Request timed out.
7 22 ms 22 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
8 21 ms 23 ms 21 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Edmond>

[Tracygo]

Mine stopped working yesterday. Still not working today. Spoke to tech team who advised they are aware of the problem and are working on it! That was 6 hours ago and it is still not working!

[trawets]

flashing, Internet - solid orange had this for a couple of days now

Speed test = 6.66Mbps down & 0.67Mbps up

Ping Test = 41ms 1ms jitter server coventry 250 miles 0% packet loss

IP address 92.22.60.85

serial number 40133855607

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  192.168.1.1
  2    26 ms    26 ms    26 ms  host-92-22-48-1.as13285.net [92.22.48.1]
  3    33 ms    31 ms    33 ms  host-78-151-226-169.as13285.net [78.151.226.169]

  4    32 ms    32 ms    35 ms  host-78-151-226-152.as13285.net [78.151.226.152]

  5    38 ms    40 ms    39 ms  host-78-144-9-73.as13285.net [78.144.9.73]
  6    39 ms    41 ms    38 ms  host-78-144-10-120.as13285.net [78.144.10.120]
  7    41 ms    39 ms    44 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    40 ms    42 ms    42 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22

[Spoony21]

Hi

Having trouble with Sure signal 3 box. Flashing red light, Internet Solid Orange, In service off, In Use Off.

Please see results of the required tests below:

http://www.speedtest.net/my-result/3861324146

http://www.pingtest.net/result/109257902.png

My IP Address: 86.139.69.3

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     2 ms     2 ms     3 ms  BThomehub.home [192.168.1.254]

  2     9 ms     8 ms     8 ms  217.32.142.195

  3     9 ms    10 ms     8 ms  217.32.142.238

  4    14 ms    14 ms    14 ms  host109-159-245-250.range109-159.btcentralplus.c

om [109.159.245.250]

  5    17 ms    18 ms    15 ms  213.120.162.65

  6   16 ms    14 ms    14 ms  31.55.165.107

  7    26 ms    13 ms    15 ms  109.159.250.52

  8    28 ms    31 ms    31 ms  core1-te0-3-0-13.ilford.ukcore.bt.net [109.159.2

50.152]

  9    24 ms    24 ms    24 ms  peer1-xe9-0-0.telehouse.ukcore.bt.net [109.159.2

54.120]

 10    28 ms    28 ms    25 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    25 ms    25 ms    25 ms  85.205.0.93

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Serial Number: 40133817532

Been like this for a couple of days now.

Many thanks

Ian (spoony21)

[amyxw]

Hi

I have been using the sure signal v3 for a good few months now with no real problems until yesterday.

Speed test

Download - 1.7Mbps

Upload - 0.38Mbps

Ping test

Ping - 60ms

jitter - 5ms

86:130:132:155

Serial number - 42141220139

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Amy>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     5 ms     3 ms     2 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *       38 ms    36 ms  31.55.185.197
  4    39 ms    41 ms    42 ms  31.55.185.236
  5    40 ms    40 ms    45 ms  195.99.127.16
  6    39 ms    40 ms    40 ms  peer1-xe9-0-0.telehouse.ukcore.bt.net [109.159.2
54.120]
  7    64 ms    44 ms    41 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    40 ms    42 ms    40 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

I have tried the manual reset button and it hasn't helped. Any help you goud give me would be appreciated.

[djmaitla]

That's why I raised the issue. They seem reluctant to admit the fact that they have a technical problem, when one occurs.

[paulcourtyard]

Mine is working now. I think the problem was at the other end

[rbooker]

My results.

Recieved the Sure Signal yesterday and registered at 9:48 left on throughout the 24 hours since.

Red light flashing and Circle with arrow going round it orange, nothing else.

Speed Test:

Download 20.47Mb/s

Upload 1.13Mb/s

Ping Test:

Ping 23ms

Jitter 3ms

External IP Address:

82.31.94.222

Sure Signal Serial No:

42144618578

Traceroute Results:

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1   29 ms   10 ms   11 ms cpc22-hink4-2-0-gw.8-2.cable.virginm.net [82.31.94.1]

2   13 ms   11 ms   11 ms leic-core-2a-ae7-2097.network.virginmedia.net [82.3.33.61]

3   15 ms   17 ms   15 ms leed-bb-1c-ae5-0.network.virginmedia.net [62.253.174.113]

4     *       *       *     Request timed out.

5     *       *      *     Request timed out.

6   13 ms   16 ms   17 ms nrth-bb-1b-ae1-0.network.virginmedia.net [62.254.42.218]

7   14 ms   14 ms   16 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]

8   28 ms   20 ms   17 ms ldngw1.arcor-ip.net [195.66.224.209]

9   18 ms   17 ms   16 ms 85.205.0.86

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

Trace complete.

As an update to this....

The lights above are when the device is plugged into my internet switch, when I plug it directly into my modem I get a solid red light and the internet light flashes which indicates connecting, seems odd that it gets further into the process when the extra "box" is added into the equation, if anything I would have thought it would be the other way around.

[Rorychoc]

Hi

Please find all the details attached.

I have a BT Home Hub 4 and ports 8,50,123,500,4500 & 1723 are open to the Sure Signal MAC address

Thanks for your help looking into this.

Rory

[Hardyman]

Lee

My sure signal has now got the power light on all the time.  The internet light has been flashing slowly for 24 hrs.

What is my next move?