Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[RapaNui]

djmaitla,
Thanks for the "heads up"
I agree, a SureSignal bulletin board would be helpful!

[wilmotwilmot]

Hi - Hope you can help - not able to connect (first time user)

Speed Test

Ping 14ms

Download 38.60 Mbps

Upload 2.89 Mbps

Ping Test

Virgin Media Coventry 100 miles

Ping 24 ms

Jitter 3ms

IP Address

77.99.41.251

TraceRoute

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 7 ms 8 ms 8 ms cpc15-chap8-2-0-gw.18-1.cable.virginm.net [77.99
.41.1]
2 8 ms 7 ms 8 ms aztw-core-2a-ae8-609.network.virginmedia.net [80
.1.243.77]
3 17 ms 17 ms 14 ms brnt-bb-1c-ae11-0.network.virginmedia.net [80.1.
240.173]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 20 ms * 20 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
8 21 ms 23 ms 20 ms ldngw1.arcor-ip.net [195.66.224.209]
9 19 ms 20 ms 22 ms 85.205.0.93
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 *

Serial Number 

42144625540

Any help you can offer would be very much appreciated

Regards

Paul

[Retired-Kay]

Hi @wilmotwilmot,

 I can see your Sure Signal has connected to our servers. 

If it's still not working, you'll need to enable IPSEC in your router settings. If you're unsure how to do this, please contact your internet provider. They'll be able to do this for you. 

Many thanks, 

Kay

[hockey]

last week i had flashing red power - internet off  and other 2 solid orange - i changed to another internet source and it worked for a week

now flashing red light - orange internet and other lights off.

Download  3-51

Upload       0-35

Ping         48-75

Ip     86.137.17.148

Ss --40132339181

1     4 ms     3 ms     1 ms  BTBusinessHub.home [192.168.1.254]

 2    44 ms    44 ms    45 ms  esr17.birmingham8.broadband.bt.net [217.32.

92.140

 3    46 ms    46 ms    46 ms  217.32.92.125

 4    46 ms    46 ms    47 ms  213.1.69.90

 5    46 ms    46 ms    45 ms  31.55.164.57

 6    46 ms    46 ms    46 ms  31.55.164.107

 7    46 ms    46 ms    46 ms  109.159.248.89

 8    53 ms    52 ms    53 ms  109.159.252.200

 9    50 ms    53 ms    52 ms  peer1-xe4-1-0.telehouse.ukcore.bt.net [21

3.121.152]

10    53 ms    54 ms    55 ms  lndgw2.arcor-ip.net [195.66.224.124]

11    53 ms    52 ms    52 ms  85.205.0.93

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.

trace complete.

can you assist please -is it the unit? - thanks

[Ben_H]

Hi folks,

@hockey - While most of your results look OK, your speedtest is just on the border of our minimum requirements. If your internet speeds have decreased recently, have a word with your ISP about your options.

@paulrowley - I'm glad to see you managed to sort yours out.

Cheers,

Ben

[paulrowley]

Hi,

Need a little help. My Sure Signal 3 has been working fine for months. Yesterday went to flashing red and solid orange internet. Tried powering on/off. Did a reset. Changed the router cable. Switched router port. Tried my spare router. Unfortunatley nothing helped. Nothing on my router / internet set up has changed. Can you take a look and maybe do a reset from your end? Details requested as follows...

ID: 40124104221

Speedtest: 53ms ping, 5.81 Mbps up and 5.80 Mbps down

Ping: 87mS, 21ms jitter.

IP 91.235.58.58

Trace Route:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 * 192.168.0.1 (192.168.0.1) 1.566 ms 1.665 ms
2 91.235.56.1 (91.235.56.1) 4.953 ms 5.359 ms 5.077 ms
3 unknown.griffin.com (79.121.168.73) 12.337 ms 14.403 ms 14.076 ms
4 unknown.griffin.com (141.0.32.221) 15.248 ms 18.289 ms 13.010 ms
5 xe-0-1-0.jar-001.the.uk.easynet.net (135.196.65.87) 14.779 ms 12.541 ms 13.120 ms
6 te0-4-0-6.gr10.telon.uk.easynet.net (87.86.77.14) 18.409 ms 22.539 ms 26.061 ms
7 * * *
8 85.205.0.93 (85.205.0.93) 19.230 ms 14.086 ms 19.554 ms
9 * * *
10 * * *

Many thanks in advance.

Paul

[paulrowley]

Ignore last. Decided to go and check registration details online and while I was there deleted a user that no longer required access. A few minutes after this it started working again 🙂

Regards,

Paul

[Jamelili]

Hi - since moving to a new ISP with new router and fibre, the sure signal works for a little while and then has a red flashing light and constant orange, then drops calls.

Please advise.

Info requested

Download speed: 37.14

Upload Speed: 1.93

Ping: 23ms

Jitter: 5ms

IP: 80.47.186.12

IPV6 : ::ffff:502f:ba0c

Sure signal serial Number: 40131550069

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\jbailey>212.183.133.177

'212.183.133.177' is not recognized as an internal or external command,

operable program or batch file.

C:\Users\jbailey>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  192.168.1.1

  2     8 ms     7 ms     7 ms  host-80-47-184-1.as13285.net [80.47.184.1]

  3    10 ms     9 ms     9 ms  host-78-151-224-7.as13285.net [78.151.224.7]

  4    11 ms    10 ms    10 ms  host-78-151-229-4.as13285.net [78.151.229.4]

  5    11 ms    11 ms    10 ms  host-78-144-8-179.as13285.net [78.144.8.179]

  6    26 ms    15 ms    15 ms  host-78-144-8-37.as13285.net [78.144.8.37]

  7    38 ms    41 ms    47 ms  lndgw2.arcor-ip.net [195.66.224.124]

  8    46 ms    37 ms    37 ms  85.205.0.93

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *

[Retired-Rodney]

Hi everyone,

@SarahEP - To open the ports, you'll need to contact your ISP (Internet service provider).

@Jamelili - 

Please ensure smart set up is disabled and see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

183.133.177

183.133.178

183.133.179

183.133.181

183.133.182

183.131.128/26

Ports and Protocols:

8 – TCP/UDP                 (All routers)

50 – TCP/UDP               (All routers)

53 – TCP/UDP               (Virgin Super Hubs)

67 – UDP                      (Virgin Super Hubs)                                                   

68 – UDP                      (Virgin Super Hubs)                                        

123 – UDP                    (All routers)    

500 – UDP                    (All routers)    

1723 – TCP/UDP           (BT Home Hubs)         

4500 – UDP                   (All routers)    

33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Once you’ve done the above, perform a factory reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in 

Thanks,

Rodney 

[rishisoni]

Hello

I'm having lots of problems with my Sure Signal.  It only orks sporadically.  I need to keep having to reset it by pulling the plug out and back in.  I hadnt used it for a while for the networ where i live is down again so trying to use it.

The required info is below:

Speed Test - Download - 31.75mps / Upload - 9.25mps

Ping test - 33 ms

External IP - 151.230.218.164

Sure Signal Serial - 40132744505

Traceroute results:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  skyrouter (192.168.0.1)  2.231 ms  2.063 ms  1.880 ms

 2  * * *

 3  ip-84-38-37-34.easynet.co.uk (84.38.37.34)  16.679 ms  16.463 ms

    ip-84-38-37-36.easynet.co.uk (84.38.37.36)  14.732 ms

 4  lndgw2.arcor-ip.net (195.66.224.124)  20.092 ms  16.016 ms  30.141 ms

 5  85.205.0.93 (85.205.0.93)  15.821 ms  11.867 ms  14.768 ms

 6  * * *

 7  * * *

 8  * * *

 9  * * *

10  * * *

Any help appreciated