Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[cupcakeangel]

Hi James

I am losing the will to live - and my desire to renew 2 Vodafone contracts this summer...

I have done as suggested and replaced the ethernet cable with a new one. I have checked the firewall and have lowered the settings, and I have restarted the SureSignal.

Still nothing.

Please advise. We had no problems setting up V. 2 of Suresignal so no idea why this is being so problematic.

[Retired-James]

Hi cupcakeangel,

Thanks for getting back to me.

I’ve taken another look at the registration and can see that it still hasn’t connected to the server.

Can you confirm which router you are using on Virgin Media?

Also, can you try another reset to see if this reallocates the profile to the Sure Signal for us?

Reset your Sure Signal:

For versions 1 and 2:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

James

[cupcakeangel]

I've just done another factory reset a couple of minutes ago.

We have a Netgear Wireless Router N300 DGN 2200

[barker950]

Yes all working now. I turned of all other devices connecting to my router. Reset it and then connected the signal box. This appeared to the trick. Everything is all now back on and working.

[ruchilodha]

I have been facing the same issue, please help

mine worked well for 3 months before this happened

Speed test

Download speed-3.86 mbps

Upload speed- 4.23 mbps

Ping- 8ms

Ping test

Ping- 7ms

Jitter- 3ms

IP address: 5.151.0.4

Sure Signal serial number- 40124128055

            traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  10.0.1.1 (10.0.1.1)  0.432 ms  0.381 ms  0.260 ms

 2  100.66.2.1 (100.66.2.1)  5.338 ms  7.531 ms  3.388 ms

 3  37.203.188.105 (37.203.188.105)  2.626 ms *  4.008 ms

 4  77.244.130.77 (77.244.130.77)  3.079 ms  2.987 ms  3.183 ms

 5  po2.csw0.thdo.as42689.net (77.244.129.94)  136.370 ms  3.897 ms  219.167 ms

 6  ten2-1.br0.rbsov.as42689.net (77.244.129.78)  9.269 ms  3.148 ms  2.738 ms

 7  cr0-g2-13.thdo.bogons.net (93.186.33.33)  2.685 ms  2.927 ms  2.970 ms

 8  83.231.233.185 (83.231.233.185)  3.444 ms  3.651 ms  2.791 ms

 9  ae-2.r23.londen03.uk.bb.gin.ntt.net (129.250.4.133)  3.369 ms  3.290 ms

    ae-2.r22.londen03.uk.bb.gin.ntt.net (129.250.2.77)  18.170 ms

10  xe-0-1-0-0.r00.londen10.uk.bb.gin.ntt.net (129.250.6.55)  4.257 ms

    xe-0-0-0-0.r00.londen10.uk.bb.gin.ntt.net (129.250.6.53)  4.135 ms

    xe-0-1-0-0.r00.londen10.uk.bb.gin.ntt.net (129.250.6.55)  3.704 ms

11  ae-0.level3.londen10.uk.bb.gin.ntt.net (129.250.9.126)  3.245 ms  3.351 ms  3.168 ms

12  * ae-2-52.edge4.london1.level3.net (4.69.139.106)  3.672 ms *

13  195.50.122.66 (195.50.122.66)  6.682 ms  7.932 ms  7.850 ms

14  85.205.116.14 (85.205.116.14)  3.984 ms  5.690 ms  4.094 ms

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[Retired-PaulE]

Hi ruchilodha, 

Your speeds and trace route look fine, but your IP address isn't registering as a UK address which could be why your Sure Signal stopped working - it hasn't updated with us since 30th April..

I've requested that this IP address gets added to our database, this should sort this out for you.

Paul 

[ruchilodha]

hey Paul,

The issue still not got resolved 

i still have a flashing power light and the last two lights in solid orange 

Please help

Ruchilodha

[Retired-Kay]

Hi ruchilodha, 

Paul has requested your IP address to be added to the whitelist as this should resolve the issue. 

As soon as we have a response back we'll update the thread to let you know. 

Thanks, 

Kay

[Retired-PaulE]

Hi again ruchilodha, 

We've just been told that your IP has been added to our whitelist.

Reboot your Sure Signal and it should be fine:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Thanks

Paul

[ruchilodha]

hey Paul,

Reset the system but still does not work

still have the power light flashing and the two other lights in solid orange

Please help

Cheers,

ruchilodha