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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74631 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 230023 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204518 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Broadband drop outs and falling speeds

Hi,I moved to VF broadband in October (from TalkTalk). I'm on a 76mb package. My initial download speed was 55-60 (similar to that of TalkTalk). After a few weeks the speed started dropping, leveling off about 32mbps. After many calls/chat with VF th...

Great service... Until now!

Having been with Vodafone since last year I've often wondered why I've seen so many complaints about service on these forums, as my set up went fine and speeds have been okay.  However having arrived home yesterday and finding the router not connecti...

Home Broadband selective destinations connectivity/ping issues

So last days I am having terrible problems with connectivity, strange thing is, that if I do a speedtest, I get perfect results. If I try to open webpages, all of them would open without a problem. BUT  if I try to ping or traceroute them then I have...

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Hobbit by 3: Seeker
  • 1110 Views
  • 1 replies
  • 0 thanks

Maximum devices on 2.4Ghz wifi

Does anyonr know how many wifi devices the Vodafone connect router can handle on 2.4Ghz wifi?  I have seen a quote re the vodafone router that  'if you have too many devices on the 2.4Ghz chip  it overheats and goes into limp mode and that drags down...

Broadband Issue

Hi All I was called 2-3 days ago by level 2 team about the broadband issue. I was told it was REIN (Repetitive Electrical Impulse Noise) and the isolate the router as best i could which was already done by myself before i was called by level 2 team.....

moving house

hi basically i'm moving into a property next week and want to set up vodafone home broadband there so all set up for when i move in. However i know there is already a phone line there but do not know the phone number. is there any way to set it up wi...

tamsyn by 1: Seeker
  • 1565 Views
  • 1 replies
  • 0 thanks

Constant Dropping and slow speed

Hi,So I am hoping that someone might have an idea rather than spend ages sitting on the phone... Been a customer for around 6 weeks, first 2 weeks great, however slowly getting worse now the constant dropping out, though this isnt always a short time...

Trying to Upgrade to Fibre Boradband

I've been trying to upgrade my Broadband for nearly a month now... Here's a breif overview: Early March (around 7th) - Informed that order to upgrade is placed and it will be active on Superfast 2 within 48 hours... 3 Days later - Second phonecall: I...

Line is synced but no IP address was asssigned?

Hi,I lost my connection around 16:00, 04/04/18. Tried power cycle the Vodafone router but no luck. Spoken to CS (Abhishek) at 16:50, 04/04/18 and was told to power cycle it again, still no luck. Spoken to CS (Bushra) at 17:46, 04/04/18 and was advise...

ro888 by 2: Seeker
  • 2679 Views
  • 1 replies
  • 0 thanks

How do I block a port on a Connect Router?

Hi. I'm trying to prevent my Sonos system accessing future updates which will disable some of the older hardware that they no longer want to support but which still works. Their update prevents everything else talking to the older devices which seems...

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