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Solution
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Jenny
This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:
- Power: Flashing
- Internet: Off
- In Service: Solid Orange
- In Use: Solid Orange
Cause
This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network
Troubleshooting
Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:
- Your speed test results from here
- Your ping test results from here
- Your external IP address from here
- Your Sure Signal serial number
- The results of a traceroute
Traceroute command:
On a PC:
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear
- In this box type tracert 212.183.133.177 press Enter
- Paste the output of this command into your reply
On a Mac:
- Open Terminal (Applications, Utilities)
- Type 'traceroute 212.183.133.177'
- Press Enter
This will help us get the quickest possible resolution for you.
Thanks
LeeH
Hi Mike,
Thanks for getting back to me.
It’s great to read you’ve resolved your query and thanks for posting the solution that’s worked for you.
It’ll help anyone who’s in a similar situation.
Thanks,
Andrew
Hi andraper,
I've done a resync for you. Can you do a factory reset for me to pick this up and see if it makes a difference?
- Locate the button on the base of the box next to the Ethernet ports.
- Press and hold the button for approximately 30 seconds.
- Once the lights come back on, release the button.
- The Sure Signal will come online in around 1 hour.
If not, can you retry the traceroute for me? The result you posted before only shows up to step 4, so it isn't showing the connection all the way to our servers - these usually start “85.205”.
Dave
Hi Guys,
Ianbow – Thanks for coming back to us.
Do you have another router you can try connecting with?
Are the lights by the Ethernet port on the Sure Signal lit/flashing?
What router are you using?
Who is your internet provider?
Andyc172 – We have seen issue with the Apple Time Capsule and the Sure Signal and I’d take look at this post for more information.
Michaelsan – Everything looks fine with the test but the Sure Signal still hasn’t been able to establish a VPN connection with our server.
Who is you internet provider?
What router are you using?
Can you try a different Ethernet cable?
Are there any firewalls within your router that you can lower to see if the connections are blocked?
Can you complete the port forwarding from this post?
James
