Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[mike1974]

Hi

I am having the same issue with my suresignal, I have had the unit for about 6 month and just lately it has needed reseting a number of time but this time it just wont work.

Power - Flashing

Internet - Off

In service Solid orange

In use - Solid orange

Speed Test - 48.78m

Ping - 36ms

External IP - 81.99.25.66

Serial No. - 40124205812

Traceroute(MAC)

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  router.belkin (192.168.2.1)  5.476 ms  1.760 ms  1.901 ms
 2  192.168.0.1 (192.168.0.1)  2.952 ms  5.893 ms  2.236 ms
 3  cpc9-cbly6-2-0-gw.6-2.cable.virginmedia.com (81.99.24.1)  11.872 ms  10.995 ms  13.369 ms
 4  glfd-core-2a-ae5-4038.network.virginmedia.net (62.254.207.113)  9.935 ms  13.290 ms  14.268 ms
 5  brnt-bb-1a-ae17-0.network.virginmedia.net (62.253.174.89)  11.332 ms  15.088 ms  14.185 ms
 6  brnt-bb-1c-ae0-0.network.virginmedia.net (62.253.174.30)  12.886 ms  16.182 ms  23.386 ms
 7  brhm-bb-1c-ae8-0.network.virginmedia.net (62.253.174.126)  16.538 ms  20.681 ms  17.601 ms
 8  tcl5-ic-2-ae0-0.network.virginmedia.net (212.250.15.210)  35.224 ms *  23.790 ms
 9  ldngw1.arcor-ip.net (195.66.224.209)  22.029 ms  25.873 ms  21.150 ms
10  85.205.116.6 (85.205.116.6)  29.846 ms  22.818 ms  22.044 ms
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
31  * * *
32  * * *
33  * * *
34  * * *
35  * * *
36  * * *
37  * * *
38  * * *
39  * * *
40  * * *
41  * * *
42  * * *
43  * * *
44  * * *
45  * * *
46  * * *
47  * * *
48  * * *
49  * * *
50  * * *
51  * * *
52  * * *
53  * * *
54  * * *
55  * * *
56  * * *
57  * * *
58  * * *
59  * * *
60  * * *
61  * * *
62  * * *
63  * * *
64  * * *

look forward to hearing form you

Mike

[gadgetbloke]

I have de-registered and re-registered, reset, rebooted, opened ports, dropped firewalls and now abandoned hope.

[martgadget]

Hi Dave,

               FINALLY! - we're online.  :smileyhappy:

I've just called in to your support desk though, as stragely authough my iphone 4s was showing full 3g signal all inbound calls were going to voicemail, and outbound calls failed also failed - though this appears to have cleared itself while I was on the phone to him.

Some Customer Feedback (perhaps for the v4 suresignal design, or a firmware upgrade)

- I know these things are an appliance, but all the threads in these forums mean they dont 'just work' - some kind of local access to a webpage or an app that can pick up status messages from these devices would be REALLY useful to us customers - even if it said 'ERROR: cannot reach xyz on port 123456 etc' - this must be the most frustrating internet-connected device I've ever come across, you lot must pull your hair out on a regular basis as no one can give you any info.

- Can someone from the techincal team post somewhere WHY all these inbound ports need to be open? - if the device is a VPN CLIENT (like my laptop, and any other type of device that vpns) it SHOULDNT need inbound ports open at all, as it should do NAT Traversal like everything else - I cant beleive vodafone conenct 'back' to these devices by initiating the connection - hence my confusion.

- Having plugged this thing in at several neighbours houses using different ISPs in the course of owning it I notice that some places it 'just works' - others it does not - again, this is usually a symptom of buggy firmware where it doesnt obey the TCP or UPNP protocols properly - again, can someone explain why its so tempremental?

thanks again.

[Jbickerton86]

Hi tech team,

I am having issues setting up my v3 sure signal for the first time. I upgraded from the v1 which, once set up, worked perfectly.

Currently the VSS is alternating every 30 seconds between steady light 1, light 2 flashing, light 3&4 off and light 1 flashing, light 2 off, light 3&4 steady amber.

Would you be able to confirm if this serial has set up correctly on your side? Serial; 40131954865

I'm currently on my phone so can't give you the trace route details, but have a feeling it is synching issues in any case.

Thanks for your help on advance

Jon

[danHick]

if your on android you can use FING app from play store for trace route

[danHick]

same issue

speedtest

http://www.thinkbroadband.com/speedtest/results.html?id=137399529505397

my ip external ip

86.141.10.232

VSS: fixed ip 192.168.1.99

Suresignal ser no. 

40131141364

Traceroute

C:\Users\Dan00>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 28 ms 28 ms 28 ms esr6.sheffield3.broadband.bt.net [217.47.73.145]

3 28 ms 28 ms 28 ms 217.47.73.77
4 29 ms 29 ms 28 ms 213.1.69.38
5 29 ms 29 ms 28 ms 217.41.169.102
6 29 ms 28 ms 28 ms 217.41.169.67
7 29 ms 29 ms 28 ms 217.41.169.107
8 28 ms 28 ms 27 ms 109.159.251.81
9 37 ms 38 ms 39 ms core2-te-0-13-0-11.ilford.ukcore.bt.net [109.159
.251.185]
10 37 ms 37 ms 37 ms host213-121-193-156.ukcore.bt.net [213.121.193.1
56]
11 55 ms 38 ms 93 ms lndgw2.arcor-ip.net [195.66.224.124]
12 40 ms 40 ms 39 ms 85.205.116.14
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19        etc etc etc 30

forwarding on the router: 8, 50, 123, 500, 1723, 4500

reset router, reset VSS mant times.

It is getting a little dull

dan

[Jbickerton86]

Hi Andrew,

It appears to be working now but not consistently for all users and also, the range doesn't seem as good as v1.

Do you know if v3 is stronger or weaker than v1?

Regards,
Jon

[danHick]

cough cough

[danHick]

live chat sorted it they were very quick

[Retired-James]

Hi danHick,

I’m glad your all sorted.

Jbickerton86 – There shouldn’t be much difference between the two versions ans the only thing that’s changed is the design.

If the phones are now working but some users are still having trouble it could be down to the bandwidth rather than your speeds.

One other thing to look at is if this is happening more when the phones have been out of range of the Sure Signal or does it happen even if they have already been connected for a while?

Also, another thing to do is to quickly cycle the phones into aeroplane mode when they come back into range of the Sure Signal to stop any normal network connections, because the phones won’t connect until that connection has ended.

James