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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74440 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229990 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204424 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Upgrade to 76mb, not hitting minimum 54mb

I upgraded last week from 38mb package to 76mb package. I was advised that I should expect between 60-80mb, but I would have a minimum speed of 54mb. A week later and I'm still only hitting 50mb. I only live 250m to my nearest cabinet, so I thought I...

dogdiego by 4: Newbie
  • 5916 Views
  • 25 replies
  • 0 thanks

Current broadband issue

Is there anyone else experiencing no broadband connection ? Was fine up until 11:30pm but now there is no download speed what so ever.

Moving to a new building

Hi, I'm moving and your "check your broadband availability and speed" couldn't found my post code. It's a new building. Chat operators couldn't help me, and they adviced me to call to 08080 034 515, but every time when i was calling there and went th...

lordzet by 2: Seeker
  • 670 Views
  • 1 replies
  • 0 thanks

Two months in, still waiting for installation

Ordered a new line in Jan, given 15th Feb as activation date. As of 20th March we still have no line installed. Daily calls to Vodafone bring no progress whatsoever. VOD have zero ability to interact with Openreach. Both companies should be ashamed o...

Users Online connected to router

I logged into the router a few minutes ago and was shocked to see that 7 users were apparently inside the control panel at that moment. I had changed the default login details, so either something very suspicious is going on or perhaps there is a bug...

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Live chat agents are very dishonest

I am so glad im leaving Vodafone not only is the service poor the agents are down right dishonest.I recently had a replacement router as an attempt to fix the issue i've had with slow speeds and frequent disconnects, i was promised via live chat that...

daveNOS by 4: Newbie
  • 1415 Views
  • 2 replies
  • 0 thanks

Returning broadband router

I have recently moved my broadband & landline to another provider due to horrendous customer service. I have now been informed via email that I have to return the router in original packaging. I no longer have the original packaging, I doubt may peop...

Dlgangel by 3: Seeker
  • 2604 Views
  • 6 replies
  • 0 thanks

HOME BROADBAND STILL NOT ACTIVATED AFTER A MONTH!!

Please can anyone offer any advice as I am getting nowhere.. signed up in February for fibre broadband two activation dates have been and gone and still not online. Was on hold for over an hour yesterday to speak to customer services to be told it’s ...

Router not working, terrible customer serbice

Ah Vodafone Broadband, how have you failed me this week? Let me count the ways: Did not activate broadband on the 12th, my activation date? Yep.Did not properly configure my router to connect to your network? Yep.Failed to call me back to resolve con...

Pages not loading, streaming stopping.

Hi all,I am having issues where pages stop loading, most of the time they load but 4-5 will start and stop. This is happening on both wired and wireless. Also when streaming files they will buffer but the connection appears fine. It is like it timeso...

Ikoma by 2: Seeker
  • 7672 Views
  • 22 replies
  • 0 thanks
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