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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74482 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229996 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204451 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

What IS going on with my line??

Having recently signed up for broadband, I have experienced a rapid loss of speed and I can't see the reason why - can anyone help? I signed up for the up to 38Mbps package - and the dsl checker indicates that around 35 is realistic - and that is wha...

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th3333 by 2: Seeker
  • 2035 Views
  • 7 replies
  • 0 thanks

Loss of speed

Hi.  Had VF fibre for about 8 months now. It started off great, good speeds.  But now the last 3-4 weeks it has gone completely down hill.  As of tonight (8pm) my download speed is 0.07mbs. Can’t load web pages, let alone stream Netflix.  I really ho...

Hoddsy by 2: Seeker
  • 6024 Views
  • 17 replies
  • 0 thanks

Customer Service POOR - vDSL POOR

Hi All, I can believe I am saying this but VODAFONE is worse than BT! So much so I wish I never moved over. I am on a faster package than the BT 38mb I had but the service I am getting is like 1mb adsl. I have tried to do live chats and it always say...

Price increase

I hoping for a price increase so that I can leave Vodafone, their router is so useless.

craigr98 by 4: Newbie
  • 1057 Views
  • 1 replies
  • 1 thanks

Appalling broadband service

Signing up for home broadband has been a nightmare so far. I was given an activation date of the 20th, by midnight (which I knew to mean as late as possible).  I contacted live chat at 20:30 that day to enquire if everything is ok. He assured me that...

ShahinS by 2: Seeker
  • 1859 Views
  • 4 replies
  • 0 thanks

Very slow upload speed

I recently set up my OneDrive on Windows 10 and queued up some files to transfer. Since then I have been in regular contact with OneDrive support as I am getting a ridiculously slow transfer rate of circa 141 KB/s. They have suggested all kinds of fi...

Whose Minimum guaranteed speed is correct? Openrach or Vodafone?

Hi When I changed to vodafone I went through the openreach speed checker and was told I would get speeds between 47-66MB with a minimum guaranteed speed of 40Mb.  These figures were quoted by all the providers I checked including Vodafone. However, m...

markjay by 2: Seeker
  • 3578 Views
  • 5 replies
  • 0 thanks

Permanent number conceal.

Is it possible to set permanent number conceal? I see the option in "Home Phone Call features" but whenever I click "on" it either says it will send me a text or email (which it never does) or that I'm not eligible for the service. When I go back to ...

stevex by 4: Newbie
  • 852 Views
  • 1 replies
  • 0 thanks
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