Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[AltNetTechSuppr]

Hello James,

Many thanks for your reply, has there been any progress on adding our IP to the Voafone Whitelist? Our client has almost no signal on the Vodafone network at this site without the SureSignal.

Kind regards,

Peter

[Retired-Ian_]

Hi AltNetTechSuppr,

Thanks for your patience.

Can you let us have the IP address so I can check for you?

Thanks.

Ian

[AltNetTechSuppr]

Hello Ian_C

This Info was PMed to James, This information is private to our client cannot be published to a open forum. Do you need me to send this info again but this time to you?

Many thanks

Peter

[AltNetTechSuppr]

Hello Voda tech team,

This Issue has been with you for almost 2 weeks, my client still has no working sure signal and i am still waiting for my IP address to be added to the whitelist,

I have PMed all details to both Ian_C and James, and have only had a reply telling me that the PMs are not monitored.

please check your inbox and resolve this issue, as per the tracert is it clearly the Voda network causing the issues.

Many thanks

Peter

[Retired-James]

Hi Peter,

This has now been added to the whitelist.

If they reset the Sure Signal, it should complete the setup procedure.

Reset your Sure Signal:

For versions 1 and 2:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

For version 3:

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

 James

[DavidT-]

Please could you help me?

My SureSignal has been working well for a few months.  Today, I keep getting this error.

My test results are as follows:

Speed Test:

Ping 13 ms

Download 65.52Mb/s

Upload 16.94Mb/s

Ping Test:

Packet loss 0%

Ping 22ms

Jitter 0ms

External IP Address:

146.200.93.240

Sure Signal Serial No:

40133477667

Traceroute Results:

D:\Users\David>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2     8 ms     7 ms     7 ms  lo0.10.central10.ptw-bng01.plus.net [195.166.128.170]

  3     8 ms     7 ms    12 ms  irb.10.ptw-cr01.plus.net [84.93.249.1]

  4     8 ms     8 ms     8 ms  te-4-2.car5.London1.Level3.net [217.163.45.249]

  5     8 ms     8 ms     8 ms  ae-51-51.csw1.London1.Level3.net [4.69.139.88]

  6     8 ms     8 ms     8 ms  ae-117-3503.edge3.London1.Level3.net [4.69.166.138]

  7     9 ms     9 ms     8 ms  195.50.118.230

  8     8 ms     8 ms     8 ms  195.2.30.61

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

Thank you.

[AltNetTechSuppr]

Thanks James,

All working now.

Kind regards

[Retired-Simon]

Hi AllNetTechSuppr

That’s great news, thanks for letting us know.

Hi DavidT-

Thanks for your post.

The IP Address isn’t matched on our white list.

When I do a RIPE Database search, it doesn’t show on there either.

Could you just double check the IP Address is correct?

Thanks

Simon

[DavidT-]

Thank you, Simon.

I am pretty sure that the IP address was correct at the time.  However, this morning, the IP address is 84.93.110.189 (I did reset my router in the meantime).

The SureSignal started working again mid- to late-afternoon yesterday, and has been fine since.  If you made any changes to fix it, thank you.

Please could you outline the issue with the IP address.  It appears from the comments in the forum to matter if the IP Address changes.  Does the IP address have to be on the white list?

Thank you.

David

[AltNetTechSuppr]

Hello,

The client needs to set up additional SS devices across the MPLS and will NAT external IP address to each SS device.

Do you need to white list my clients entire /29 address as there will be SS devices on each address within this

SN.

Also is PPTP 1723 essential for the SS device? We use this port for VPN connections and would rather save the IP addresses.

I can PM somone the cients range again if needed

Many Thanks

Peter B