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Retired-Lee · ‎10-01-2013

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

Power: Flashing
Internet: Off
In Service: Solid Orange
In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

Your speed test results from here
Your ping test results from here
Your external IP address from here
Your Sure Signal serial number
The results of a traceroute

Traceroute command:

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply

On a Mac:

Open Terminal (Applications, Utilities)
Type 'traceroute 212.183.133.177'
Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

Phil7007 · ‎15-10-2014

Hi, hope you can help:

Ping 50ms
Download Speed 37.61Mbps
Upload Speed 28.02Mbps

Ping 15ms
Jitter 1ms

IP 217.205.148.230

Serial number:
Sure Signal 1: 40124110590
Sure Signal 2: 40130416353

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 5 ms 4 ms 4 ms bisuktrainvdi01.local.bond.co.uk [172.19.10.249]

2     4 ms     4 ms     4 ms gw0.bond.co.uk [217.205.148.225]
3     9 ms     9 ms     9 ms ip-87-83-47-129.easynet.co.uk [87.83.47.129]
4    10 ms    10 ms    10 ms te0-0-0.er101.telon.uk.easynet.net [87.86.72.109
]
5    14 ms    13 ms    14 ms pc5-111.gr10.telon.uk.easynet.net [87.86.69.128]

6    12 ms    13 ms    14 ms lndgw2.arcor-ip.net [195.66.224.124]
7    13 ms    13 ms    12 ms 85.205.0.86
8     *        *        *     Request timed out.
9     *        *        *     Request timed out.

Retired-Sarah · ‎15-10-2014

Hi everyone,

patrick_keys – We’re sorry for any confusion. Our ICMP were blocked due to a denial of service attack, but were reinstated. We’re not aware of any that are still closed.

jvillani – I’ve check the provided information and everything seems to be showing healthy.

I can see a recent connection today, has this been resolved or are you still having issues?

ChristopherNich – I’m glad to hear that’s resolved for you with the help of grolschuk.

Iainsax – That’s great news. If you need any further help, please let us know.

woodywookie – You’ll need to speak with your ISP as the IP address you’ve provided is not a registered UK one.

Bobholwill – Please can you reconfirm your serial number as: 42143619033 isn’t showing up.

Thanks,

Sarah

bobholwill · ‎15-10-2014

Hi Sarah, Sory number is 42143519033

jvillani · ‎15-10-2014

Well, it did work yesterday and earlier today, but not anymore. Then I noticed my iPhone 5 wasn't getting a 3G signal (I also have another Sure Signal box at home that works fine by the way). So I decidded to reset it and .....back to Flasing power lights and last 2 orange lights are in use, orange)....

I did reboot my router (but with the same configuration as it had when the sure signal box worked.

Thanks

Jerome

woodywookie · ‎15-10-2014

Started working again last night. No idea why as didn't change anything, but there we go.

itregistration · ‎16-10-2014

Speed Test

Ping - 22ms

Download - 36.51Mbps

Upload - 24.69Mbps

Ping Test

Packet Loss - N/A

Ping - 19ms

Jitter - 2ms

External IP

80.79.80.234

Serial Number

42141204844

Traceroute

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1    17 ms    <1 ms    <1 ms 10.75.24.2
2    <1 ms    <1 ms     1 ms 10.75.30.253
3     9 ms    11 ms    10 ms 68.138.209.17
4    13 ms    16 ms    13 ms 68.138.208.221
5    12 ms    15 ms    13 ms 68.138.208.222
6    13 ms    13 ms    13 ms po32-249.lon-enet-core-r7606a-1.emrets.net [10.10.5.66]
7    13 ms    13 ms    13 ms 10.10.5.114
8    13 ms     *       12 ms surf.lon-igw-edge-fw5585a-2.emrets.net [10.10.8.6]
9    13 ms    15 ms    13 ms po15-301.lon-inet-wan-r7606a-1.emrets.net [10.10.6.2]
10    13 ms    16 ms    17 ms 158.43.115.161
11    19 ms    14 ms    17 ms ae1.br2.lnd18.alter.net [146.188.5.238]
12    18 ms    15 ms    15 ms 145.253.33.181
13    20 ms    24 ms    21 ms 85.205.0.86
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

weekender5282 · ‎17-10-2014

speed test result - http://www.speedtest.net/result/3838422450.png

ping test ping 28ms, jitter 1ms.

my ip address is 37.208.80.241

sure signal serial number is 42142440348

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 37.208.80.132
2 1 ms 1 ms <1 ms 37.208.80.1
3 24 ms 24 ms 24 ms gi8-6.mag02.lon02.atlas.cogentco.com [149.6.148.
149]
4 24 ms 24 ms 24 ms te0-0-0-9.ccr21.lon02.atlas.cogentco.com [154.54
.60.145]
5 25 ms 24 ms 24 ms be2328.ccr21.lon01.atlas.cogentco.com [130.117.4
9.85]
6 24 ms 24 ms 24 ms 195.2.22.21
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Retired-Wayne · ‎17-10-2014

Hi Everyone,

Bobholwill – Everything looks ok with your Sure Signal. Can you please try resetting the device?

Jvillani – Can you please let me know your Sure Signal serial number?

woodywookie – That’s great news. Thanks for letting us know.

Itregistration – Your Sure Signal hasn’t yet made a connection to our servers. Can you perform a reset? Can you also confirm what light sequence you’re seeing?

weekender5282 – Your IP address wasn’t on our white list. I’ve submitted this to be changed now. This should be done by Monday.

Thanks,

Wayne

Phil7007 · ‎17-10-2014

Hi, i got missed out, see my post on the previous page.

jvillani · ‎17-10-2014

My serial number is 42143536532

Thanks

Community home

Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)