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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74523 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 230005 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204469 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal v1 stopped connecting

Our Sure Signal was working fine up until a couple of weeks ago when we had a 15 minute power cut. After that it took a couple of days to connect up and start working as before but it has since stopped connecting again, leaving us with ‘No Service’ o...

Appalling customer service

I placed an upgrade order on 2nd February and was advised my new phone would be with me in a couple of days.I noticed the confirmation email had my old address. Phoned Vodafone immediately to correct. I was told that'll be fine - you'll get an update...

drc79 by 3: Seeker
  • 1049 Views
  • 5 replies
  • 0 thanks

This is why I haven’t paid my bill

I’m sending you 2 transcripts of conversations I’ve had a week apart with your agents on online chat. Both times the agent promised this would be sorted......... I am not paying the original amount asked for because it is incorrect and both your agen...

T20oer by 4: Newbie
  • 1599 Views
  • 5 replies
  • 0 thanks

3 months into contract, Vodafone charging more!

I'm practically seething with rage! I took out a new contract with Vodafone in December 2017. I was previously a customer with TalkMobile but Vodafone have taken them over. As a result of this, I was able to get a Huawei P10 Lite on Vodafone's Red Ex...

Vodafone notifications go to the wrong number

I have been on Vodafone for many years. Originally I had 1 mobile number on the account and obviously notifications from vodafone went to that number. A couple of years ago I added a number for my wife. Since then all notifications go to her number. ...

prs1000 by 12: Established
  • 3472 Views
  • 10 replies
  • 0 thanks

Vodafone Connect Router Just Rubbish

Ok i guess you get what you pay for, i switched from BT in december as i thought i'd save some money, when in all actuallity i have lost money, there are 6 people in our house, and we can have maybe 4 people gaming via PC and PS4 at the same time,Thi...

tonycrew by 3: Seeker
  • 18460 Views
  • 5 replies
  • 1 thanks

dongles

Hello we were given a dongle by vodafone when we updated our contract phone as a freebie saying as a loyal customer heres a dongle with 30gb on, wasnt told it was a contract and assumed once we used the 30gb it would become obsolete, now have had a b...

raddy001 by 2: Seeker
  • 2204 Views
  • 7 replies
  • 0 thanks
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