Ask
Reply
Solution
- last edited on by
.png "Moderator (Retired)"){kind=icon}
Jenny
This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:
- Power: Flashing
- Internet: Off
- In Service: Solid Orange
- In Use: Solid Orange
Cause
This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network
Troubleshooting
Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:
- Your speed test results from here
- Your ping test results from here
- Your external IP address from here
- Your Sure Signal serial number
- The results of a traceroute
Traceroute command:
On a PC:
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear
- In this box type tracert 212.183.133.177 press Enter
- Paste the output of this command into your reply
On a Mac:
- Open Terminal (Applications, Utilities)
- Type 'traceroute 212.183.133.177'
- Press Enter
This will help us get the quickest possible resolution for you.
Thanks
LeeH
Hi everyone,
@djctec – So we can access your account, please get in touch here.
@MarkOne – Please test your Sure Signal at a different location.
If it’s still the same, let us know what light sequence you’re seeing.
@Dodge_Kev – Your Sure Signal hasn’t made any contact with the network since you’ve re registered it.
Please test a different Ethernet cable and that the following ports are open:
Ports to be opened for forwarding
- 8 (TCP & UDP)
- 50 (TCP & UDP)
- 53 (TCP & UDP)
- 67 (UDP)
- 68 (UDP)
- 123 (UDP)
- 500 (UDP)
- 1723 (TCP & UDP)
- 4500 (UDP)
- 33434 - 33445 (UDP)
IP addresses to be allowed on the router & firewall
- 183.133.177-179
- 183.133.181-182
- 183.131.128-191
Once the above steps have been followed please perform a reset:
- Unplug the Ethernet cable from the Sure Signal
- Locate the button on the base of the box next to the Ethernet ports
- Press and hold the button for approximately 30 seconds
- Once the lights come back on, release the button
- Plug the cable back in
- Allow around one hour for the Sure Signal to come back online.
@RoseAdams – Thanks for the update. 
@Arcan – Everything you’ve posted is ok.
Your Sure Signal hasn’t made contact with the network since 24 October at 7.56am.
If you’ve added or removed any new members recently, please see my post above for how to perform a reset.
@bobholwill – Please check your ports are open (see my post above to user Dodge_Kev for how to do this).
If it’s still not working, you’ll need to speak with your ISP.
@Iainsax – If your ports are matching above, please test your Sure Signal at a different location.
@jwpercival – Your Tracer route is showing high latency.
We’re typically looking for a number no higher than 300ms and you’ll see yours are higher than this.
Please speak to your Internet Service Provider.
Thanks,
Gemma
jabwky: (Stuart)
I don't see why not, as you say, it's "unlikley" that .180 is not one of Vodafone's addresses, but it's not impossible.
Interestingly, it (.180) also does not reply to a "Ping", just like .177, .178, .179 & .181
However: .182 does respond pings! (Until someone at Vodafone reads this and tweaks something perhaps, that would be telling!)
If I do a tracert on the above addresses, then I usualy see the last address/node that responds, as 85.205.0.86, that according to RIPE, is under Vodafone's control, but is located in Spain! Past that, no response to tracert. (And they want us to only use these things within the UK, so why route the traffic via Spain?)
Anyway. I guess 212.183.133.180 is indeed part of Vodafones empire, but what its purpose is, or if it is even part of the Sure Signal support server farm network I do not know, nor have a way to find out. Unless someone from Vodafone comes on here and says it is, or is not.
Your call Sir.
As to adding a GPS locator to the SS. That's one way, but GPS's dont usually work well, if at all "inside" a building.
However, as internally the SS's obviously have a cellular modem and radio, they could perhaps "sniff" the RF environment, scan arround and find out themselves what terretory they are in based on what other cellular services they might find. Assuming a signal to examine can be found of course! After all, most of these are used to fill in black holes where "they" decide not to provide coverage, or as we are, located inside a tin building.
Trying to geolocate by IP address, is proably not too reliable these days what with all the IP4 address space trading going on, but using the two methods could be better than it is now. But, that would almost certainly need a major firmware update, and maybe to parts of the SS that mught not currently be remotely upgradable (The cellular radio subsystem itself perhaps.) So, major investment in time to develop and test such things, and that costs money.
These things are not made by Vodafone, they are created by a third party (Alcatel Lucent is mentioned on our box) on Vodafone's behalf, plus some of the software is created by yet another entitiy, who I forget, but was identified a little while back in this thread.
Oh, there is alegedly "Open Souce" software contained in them, according to the leaflet in the box, but Vodafone appears to be breaching the "Open Source" licence it quotes, as it is not currently possible to obtain a copy of that "Open Source" software, due to no contact link shown in the copy the GPL/LGPL licence shipped in the box.
In any case, it is probably just the embedded Linux operating system, that the Sure Signal software run's on. I would expect the custom Sure Signal software itself, to be if not totally, but partly closed source.
As it would appear (someone else confirmed it) that Linux is involved. Lets hope they've patched "bash" now, to fix the "Shellshock" problem, discovered and made public a little while ago.
That sort of thing is the reason not to just use blind port forwarding to the device, allowing such traffic from any external address (not just Vodafone's servers) to reach the SureSignal. The best practice is probably to use a combination of port forwarding based on protocol/port AND external IP address. Sadly again, many consumer and so called business routers canot do such things.
The highly regarded alternative router firmware "Tomato" that can be loaded onto older Linksys (and other "Broadcom" based routers) is one that can do such things by the way.
See:- http://en.wikipedia.org/wiki/Tomato_%28firmware%29
(I have not yet had the chance to deploy such a thing, so I cannot say in truth that I "know" that will work, but from what I've learnt, it "should do".)
Sadly, I found DDWRT (another alternative router firmware package) does not. 
My Netgear routers at home, can also use external address and destination port to filter/route traffic. The BT (so called) "Business" hub, is particularly lame in this respect.
And then. There is still the issue of apparently mismatched MTU values, between Vodafone's network and some other ISP's. That along with Vodafone's blanket blocking of all ICMP packets (not just "pings") breaks the systems ability to detect and prevent fragmented packets, especially when negotiating the setup of the VPN that the SS establishes between iteself and Vodafone.
I've attached again, a pdf showing what I did on my Netgear DGN1000 router, that works 100% with the SS.
However, I have since found, that even without any such application of rules, the SS is able to sort things out for itself. 99.999% certain by using NAT Traversal methods, as I have UPnP firmly disabled at home.
http://en.wikipedia.org/wiki/NAT_traversal One starting place to read up on that.
Note though, my home ISP is "Demon Internet". Now owned by... Vodafone! So, I guess it's easy for it to join the needed dots for the service to "just work".
Best Regards Sir.
Dave Baxter.
- Hi I have changed internet provider this week but kept same router, now SS will not work, please can you help or advise.
I have tried powering off, and tried resetting for 30 secs
- Your speed test results from 14.37 mbps download
- 5.22 mbps upload
- Your ping test results from 24 ms
- Your external IP address from 185.65.164.128
- Your Sure Signal serial number 40134616057
- The results of a traceroute
