Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[iansjones]

Hi,

I have exactly the same issue.

Working fine last night and have the symptoms of the title this morning.

I suspect that there is a problem on the Vodafone side.

As far as i am aware there is not a service checker to go and see if the Sure Signal service is having issues.

Thanks

[leakproof]

Mine has not worked from day 1 over a month ago

[leakproof]

HI

Not sure this is going to help all of you, or any of you for that matter,  but here goes......

I originally had my Sure Signal connected directly out to the internet bypassing our physical firewall and got the infamous flashing red and 2 solid orange lights., yesterday I unregistered the sure signal then reregistered it. I then plugged in the sure signal behind the filewall ( ie locally on our network which would force the Sure Signal to acquire a local ethernet address automatically) and waited for the the familar 1 red flashing and two orange solid lights. ( Actually I went home for the night)

This morning each time I got the flashing red and 2 solid orange sequence I reset the Sure Signal by holding down the reset button for 20-30 secs, and waiting . After 20 resets I've got Steady Red, Internet on steady white, In service on steady white and in use either off or on flashing when in use. (ie It was working)

I presume the Sure Signal finally tried a ethernet setting that was acceptable to my filewall and Vodaphone.

Alternatively the gods looked favourably on my poor tired soul.

It occurs to me if someones knows how to set a static ethernet address for the Sure Signal one could preset the Sure Signal and avoid all the resets.

Please be aware I am not anywhere near being an big expert on IT, and what I did was pure coincidence. So I am just passing on how I 've managed to get my Sure Signal to work, and I hope the solution works for you, but please don't shoot me if it doesn't.

Stephen Leahy

[katejohnson]

After 9 months of working fine, mu sre signal isn't working this morning:

Speed test: ping = 17 ms, upload speed = 0.34 Mbps

Ping test = 24 ms. jitter 4 ms

IP = 87.114.99.33

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    36 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2    17 ms    20 ms    20 ms  lo0-central10.pcl-ag04.plus.net [195.166.128.185
]
  3    16 ms    16 ms    17 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.17
4]
  4    17 ms    20 ms    17 ms  xe-0-2-0.pcl-cr02.plus.net [212.159.0.206]
  5    17 ms    19 ms    17 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  6    17 ms    19 ms    16 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  7    19 ms    20 ms    19 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    19 ms    18 ms    19 ms  85.205.0.93
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Serial number40140938529

Any thoughts?

Thanks,

Kate

[KMac_42]

Hi

I have had the V3 Sure Signal for just over three months, and it has been working just fine until this week. I haven't made any changes to the set-up, but it started to drop the signal intermittently and has now given up entirely. I have tried re-setting, turning it off etc, and it will occasionally try to pick up the first light, but the white light pulses and then reverts to the red light flashing, off, solid orange, solid orange.

I hope you can help. The information you request is:

Speed test: 

18.34Mbps

Ping test: 

33ms

External IP address: 

146.200.154.168

Serial No:

42142451022

Traceroute

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  dsldevice (192.168.1.254)  5.051 ms  1.459 ms  1.469 ms

 2  lo0.10.central10.ptn-bng01.plus.net (195.166.128.228)  10.974 ms  11.398 ms  11.499 ms

 3  irb.10.ptw-cr01.plus.net (84.93.249.1)  11.781 ms

    irb.10.ptw-cr02.plus.net (84.93.249.2)  11.263 ms

    irb.10.ptw-cr01.plus.net (84.93.249.1)  11.538 ms

 4  lndgw2.arcor-ip.net (195.66.224.124)  13.784 ms

    ae2.ptw-cr01.plus.net (195.166.129.4)  14.101 ms

    lndgw2.arcor-ip.net (195.66.224.124)  12.880 ms

 5  85.205.0.93 (85.205.0.93)  13.941 ms  13.173 ms

    lndgw2.arcor-ip.net (195.66.224.124)  16.373 ms

 6  * 85.205.0.93 (85.205.0.93)  215.149 ms  12.552 ms

 7  * * *

 8  * * *

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * * *

27  * dsldevice (192.168.1.254)  4.530 ms !H  1.535 ms !H

[andrewtoo]

Same for me this morning (17/12) - it's worked fine for the last three months. Not posting tech details as from the number of messages this would seem to be a Vodafone problem (and on the evidence of last time round will take ages to be sorted)

[jladbury]

As per andrewtoo. Can Vodafone post whether theyare having problems?

[iansjones]

Speed 28 Down 5 Up

ping 52MS

External IP - 212.159.81.169

Seriel Number - 40140919354

TraceRoute -

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  vigor.router (192.168.1.1)  0.305 ms  0.156 ms  0.157 ms

 2  lo0-central10.pcl-ag02.plus.net (195.166.128.183)  17.997 ms  11.163 ms  12.929 ms

 3  link-a-central10.pcl-gw01.plus.net (212.159.2.164)  13.667 ms  12.330 ms  22.958 ms

 4  xe-10-1-0.pcl-cr01.plus.net (212.159.0.196)  24.788 ms  25.965 ms  13.208 ms

 5  ae1.ptw-cr01.plus.net (195.166.129.0)  14.976 ms  10.708 ms  16.613 ms

 6  lndgw2.arcor-ip.net (195.66.224.124)  59.182 ms  21.432 ms  18.877 ms

 7  85.205.0.86 (85.205.0.86)  22.092 ms  12.753 ms  15.008 ms

 8  * * *

 9  * *

[LadyBirdC]

SureSignal v3, been in cosntant use since October 2013 (14 months), no changes etc.

Stopped working overnight - flashing red light + icons 3 and 4 steady orange.

Tried restart, reboot router, reset button.

No change in symptoms. Internet working fine.

Test results:

Speed test

Download 6.20 Mb/s

Upload 0.32 Mb/s

Ping 26 ms

Ping Test

Ping 25 ms

Jitter 1 ms

External IP

80.229.87.225

Serial no

40133482568

Traceroute

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1   <1 ms   <1 ms   <1 ms Vigor.router [192.168.1.1]

2   29 ms   26 ms   29 ms lo0-central10.ptw-ag04.plus.net [195.166.128.194]

3   67 ms   43 ms   39 ms link-a-central10.ptw-gw01.plus.net [212.159.2.156]

4   29 ms   40 ms   27 ms xe-7-2-0.ptw-cr01.plus.net [212.159.0.252]

5   32 ms   30 ms   27 ms lndgw2.arcor-ip.net [195.66.224.124]

6   32 ms   40 ms   38 ms 85.205.0.93

7     *       *       *     Request timed out.

8     *       *       *     Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

Trace complete.

Desperate - trying to run a small business here!

Please help.

Thank you.

[andybrownhome]

Good morning,

My SureSignal has stopped working overnight (was fine yesterday) Power - Flashing, In Service - Orange, In Use - Orange. tried several resets and power off/on but still the same. Trace route result below:

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.1.254
2 37 ms 38 ms 34 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182
]
3 34 ms 35 ms 33 ms link-a-central10.pcl-gw01.plus.net [212.159.2.16
0]
4 47 ms 35 ms 34 ms xe-10-0-0.pcl-cr01.plus.net [212.159.0.192]
5 34 ms 37 ms 84 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 37 ms 38 ms 85 ms lndgw2.arcor-ip.net [195.66.224.124]
7 40 ms 36 ms 41 ms 85.205.0.93
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

The Serial number of my SureSignal is: 40132732161

Hope you can resolve this for me thanks.