Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[andrewtoo]

Hi everyone posting on here - my experience from previous Suresignal meltdowns by Vodafone is that they take ages to respond to this forum. Call 191 to get a response (which will still be useless and of course you need to find somewhere with signal........)

[clarge]

Hi,

Have VSS 3 and after working for a month or so, I have the above symptoms. I have restarted the device twice no so I have conducted the tests as per your trouble shooting guide and the results are as follows:

Download Speed (Mbps): 2.80
Upload Spead (Mbps): 0.27
Ping (ms) 56
External IP address: 46.208.67.13
Serial Number: 42143505016

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Chris>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 72 ms 89 ms 99 ms dsldevice.lan [192.168.1.254]
2 50 ms 28 ms 29 ms lo0-central10.ptn-ag02.plus.net [195.166.128.191
]
3 29 ms 28 ms 29 ms link-a-central10.ptn-gw01.plus.net [212.159.2.13
2]
4 32 ms 30 ms 52 ms xe-1-2-0.ptw-cr01.plus.net [212.159.0.112]
5 31 ms 30 ms 31 ms lndgw2.arcor-ip.net [195.66.224.124]
6 31 ms 30 ms 53 ms 85.205.0.86
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Please advise on solution asap.

Many thanks

Chris Large

[Unsure_Signal]

Reading other threads this seems to be a big issue today.

Also seems to be affecting people on Plusnet.

[Ckinnear]

help please - suresignal suddenly stopped working.

speed 5.51 & 0.38

ping 33ms

IP 87.113.13.63

s/n 42143917351

C:\Users\Cathy>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms 192.168.0.1
2 32 ms 32 ms 30 ms lo0-central10.ptn-ag02.plus.net [195.166.128.191
]
3 32 ms 31 ms 31 ms link-a-central10.ptn-gw01.plus.net [212.159.2.13
2]
4 30 ms 31 ms 30 ms xe-1-2-0.ptw-cr01.plus.net [212.159.0.112]
5 36 ms 37 ms 35 ms lndgw2.arcor-ip.net [195.66.224.124]
6 34 ms 32 ms 33 ms 85.205.0.86
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[g30ff]

Hi, My sure signal has stopped working today

Speedtest:

ping 31ms

d/load 34.34mbps

u/load8.20

pingtest:

ping 23ms

jitter 1ms

IP 212.56.99.79

IPV6 ffff:d438:634f

Suresignal serial: 40134616552

Traceroute results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Geoff>tracert212.183.133.177
'tracert212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Geoff>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.0.1
  2    21 ms    21 ms    28 ms  lo0-central10.ptw-ag02.plus.net [195.166.128.196
]
  3    21 ms    20 ms    26 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.14
8]
  4    20 ms    20 ms    71 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
  5    21 ms    24 ms    23 ms  lndgw2.arcor-ip.net [195.66.224.124]
  6    22 ms    21 ms    20 ms  85.205.0.93
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Can someone take a look please, thanks, Geoff

[_Elvis_]

I have the same symptoms, just thought I'd add my details to this thread.

Powerlight - flashin

Internet light - off

Service light - orange

In use light - orange

Serial Number: 40123300283

Speed Test

Down: 4.71Mbps

Up: 0.92Mbps

Ping Test

Packet Loss 0%

Ping 34ms

Jitter 1ms

IP address: 84.92.191.77

Traceroot result:

1  phar (192.168.1.254)  0.813 ms  0.687 ms  0.537 ms

 2  lo0-central10.pcl-ag02.plus.net (195.166.128.183)  43.147 ms  53.431 ms  71.045 ms

 3  link-a-central10.pcl-gw01.plus.net (212.159.2.164)  79.341 ms  51.818 ms  56.860 ms

 4  xe-10-1-0.pcl-cr01.plus.net (212.159.0.196)  111.363 ms  86.203 ms  88.678 ms

 5  ae1.ptw-cr01.plus.net (195.166.129.0)  94.248 ms  93.294 ms  93.848 ms

 6  lndgw2.arcor-ip.net (195.66.224.124)  93.821 ms  98.823 ms  84.010 ms

 7  85.205.0.86 (85.205.0.86)  84.100 ms  100.195 ms  93.116 ms

 8  * * *

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * * *

27  * * *

28  * * *

29  * * *

30  * * *

All help apprecaited.

[andybrownhome]

Hello all,

Today's problem does appear to be for all Plusnet customers but not sure what the cause or solution is, so any help from the Tech Team on here would be very much appreciated. I've had a sync done and reset several times but still not working!!!! Please help if possible as I depend on my SureSignal for my mobile signa at home!!!

Regards,

Andy

[agriffiths73]

PlusNet and VF seem to be working on the flood of replies to this thread,and others today as the issue seems to be affecting PlusNet customers predominantly,

The issue does appear to be related to VPN traffic, but since there are not too many people using VPNs other than the one the SS creates to VF, this is the most common problem seen today.

[joldknow]

Im on PlusNet as well and mine has also stopped working !!

I have FAST Fibre upload and download. Netgear Router

Here are my results - PLEASE HELP !! ..... thanks.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     4 ms     5 ms     3 ms  192.168.1.254
  2    16 ms    18 ms    16 ms  lo0.10.central10.pcl-bng01.plus.net [195.166.130
.138]
  3    20 ms    43 ms    16 ms  irb.10.PCL-CR01.plus.net [84.93.249.81]
  4    16 ms    16 ms    20 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  5    19 ms    19 ms    21 ms  lndgw2.arcor-ip.net [195.66.224.124]
  6    18 ms    18 ms    18 ms  85.205.0.86
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *

[DavidT-]

I have the same problem - also using PlusNet.  My readings are as following:

Speed Test:

Ping 7 ms

Download 47.75Mb/s

Upload 17.79Mb/s

Ping Test:

Packet loss 0%

Ping 13ms

Jitter 3ms

External IP Address:

84.51.143.68

Sure Signal Serial No:

40133477667

Traceroute Results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1

  2     8 ms     7 ms     7 ms  lo0.10.central11.pcl-bng03.plus.net [195.166.130

.165]

  3     9 ms     8 ms     8 ms  irb.11.PCL-CR02.plus.net [84.93.249.98]

  4     8 ms     7 ms     8 ms  ae2.pcl-cr01.plus.net [195.166.129.6]

  5     7 ms     8 ms     7 ms  ae1.ptw-cr01.plus.net [195.166.129.0]

  6    11 ms     8 ms    10 ms  lndgw2.arcor-ip.net [195.66.224.124]

  7     9 ms     9 ms     9 ms  85.205.0.93

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

Thank you for your help.

David