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Retired-Lee · ‎10-01-2013

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

Power: Flashing
Internet: Off
In Service: Solid Orange
In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

Your speed test results from here
Your ping test results from here
Your external IP address from here
Your Sure Signal serial number
The results of a traceroute

Traceroute command:

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply

On a Mac:

Open Terminal (Applications, Utilities)
Type 'traceroute 212.183.133.177'
Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

johnedge · ‎17-12-2014

Hi Tech Folks

My Sure Singal suddenly stoipped working. I have reset it several times, but always get the same result. Which appears to show no internet connection.

I have changed the router ethernet connection, and see that at the Sure Signal end there is a green light on the connector. All other Broadband services are working normally.

Details requested are as follows:-

Ping 54 ms Jitter 2ms

Download 4.59 Mbps (great for Wales but not brilliant for the rest of the world!!)

Upload 0.37 Mbps

IP Address 91.125.205.56

Serial number 40132316312

Tracer details as follows. All after 8 time out as far as I can see.

C:\Users\John>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 4 ms 4 ms 192.168.1.1
2 54 ms 61 ms 94 ms lo0-central10.ptn-ag01.plus.net [195.166.128.190
]
3 62 ms 62 ms 64 ms link-b-central10.ptn-gw02.plus.net [212.159.2.13
0]
4 65 ms 61 ms 61 ms xe-5-2-0.ptw-cr02.plus.net [212.159.0.106]
5 62 ms 61 ms 62 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 65 ms 63 ms 62 ms lndgw2.arcor-ip.net [195.66.224.124]
7 64 ms 64 ms 63 ms 85.205.0.86
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
|ETC

Many thanks if you can help with any ideas.

John Edge

robhw · ‎17-12-2014

Hi - tried reset. Went back to (Power - flashing, Internet - off, In Service - orange, In Use - orange)

speed. 2.58

ping. 65

ip 87 112 184 92

serial 42143527309

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1     1 ms     1 ms     4 ms dsldevice.lan [192.168.1.254]
2    40 ms    37 ms    40 ms lo0-central10.pcl-ag05.plus.net [195.166.128.186
]
3    39 ms    38 ms    38 ms link-a-central10.pcl-gw01.plus.net [212.159.2.17
6]
4    38 ms    37 ms    37 ms xe-1-2-0.pcl-cr01.plus.net [212.159.0.208]
5    56 ms    37 ms    38 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6    42 ms    38 ms    43 ms lndgw2.arcor-ip.net [195.66.224.124]
7    40 ms    44 ms    40 ms 85.205.0.93
8     *        *        *     Request timed out.
9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *

mrtawny · ‎17-12-2014

Had my VSS3 running for over 18 months but it stopped working this week:

Serial 40132121225

IP 165.120.42.424

51.34/16.02 Mbps

36mS +- 11mS

C:>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1   121 ms     2 ms     2 ms BThomehub.home [192.168.1.254]
2     *        *        *     Request timed out.
3    10 ms    11 ms    12 ms 31.55.187.133
4    11 ms    11 ms    13 ms 31.55.187.140
5    18 ms    12 ms    18 ms 195.99.127.0
6    11 ms    11 ms    11 ms peer1-xe0-1-0.telehouse.ukcore.bt.net [109.159.254.132]
7    17 ms    17 ms    15 ms lndgw2.arcor-ip.net [195.66.224.124]
8    14 ms    13 ms    13 ms 85.205.0.86
9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

Regards

Nigel

pjhodge · ‎17-12-2014

Hi – Another PlusNet Customer – Worked well for the last year and now down.

Flashing Red & 2 orange solid

VSS V3

( ISP Plusnet )

Speedtest

Ping 48ms

Download 6.01 Mbps

Upload 0.41Mbps

Pingtest

Ping 68ms

Jitter 53ms

IP(V4) 87.115.51.60

IP(V6) :: ::ffff:5773:333c

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 47 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]

2 83 ms 82 ms 77 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182

]

3 41 ms 41 ms 41 ms link-b-central10.pcl-gw02.plus.net [212.159.2.16

2]

4 104 ms 81 ms 98 ms xe-10-0-0.pcl-cr02.plus.net [212.159.0.194]

5 90 ms 72 ms 76 ms ae1.ptw-cr02.plus.net [195.166.129.2]

6 79 ms 98 ms 81 ms ae2.ptw-cr01.plus.net [195.166.129.4]

7 80 ms 79 ms 259 ms lndgw2.arcor-ip.net [195.66.224.124]

8 100 ms 80 ms 91 ms 85.205.0.86

9 * * * Request timed out.

10 rest timed out

Serial No :- 40133660916

Thanks

Paul

fit2roam · ‎17-12-2014

Hi

VSS has been working fine fior the last 3 months but now I get the light sequence:

Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

which seems to mean that the device has not registered iteself on your network.

I have followed your troubleshooting guide but the device is still unregistered.

Data that you require to progress:

Speed Test:

Download: 2.81Mb

Upload: 0.37Mb

Ping: 36ms

Ping Test:

Ping: 42ms

Jitter: 5ms

External IP: 91.125.201.193

Serial: 42143540591

Tracert:

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1     3 ms     3 ms     3 ms router.asus.com [192.168.1.1]
2    40 ms    52 ms    40 ms lo0-central10.ptn-ag01.plus.net [195.166.128.190
]
3    39 ms    39 ms    39 ms link-a-central10.ptn-gw01.plus.net [212.159.2.12
8]
4    39 ms    41 ms    38 ms xe-5-2-0.ptw-cr01.plus.net [212.159.0.104]
5    42 ms    41 ms    43 ms lndgw2.arcor-ip.net [195.66.224.124]
6    40 ms    41 ms    40 ms 85.205.0.86
7     *        *        *     Request timed out.
8     *        *        *     Request timed out.
9     *        *        *     Request timed out.
10     *     ^C

sneakybear · ‎17-12-2014

PlusNet here too. V3 dropped out several days ago... any help appreciated. Full reset and ports 8, 50, 123, 500 and 4500 open. Now cycles power constantly and eventually ends up in the light arrangement described.

Speed Test:

Download 37.08Mb/s

Upload 15.56Mb/s

Ping 8ms

Ping Test:

Ping 34ms

Jitter 5ms

External IP Address:

212.159.19.156

Sure Signal Ser No:

42141615270

Traceroute Results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 19 ms 2 ms 1 ms dsldevice.lan [192.168.0.50]
2 7 ms 7 ms 7 ms lo0.10.central10.ptw-bng01.plus.net [195.166.128
.170]
3 7 ms 7 ms 7 ms irb.10.PTW-CR02.plus.net [84.93.249.2]
4 7 ms 31 ms 7 ms ae2.ptw-cr01.plus.net [195.166.129.4]
5 11 ms 10 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
6 9 ms 8 ms 9 ms 85.205.0.93
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
<on to>

30 * * * Request timed out.

Trace complete.

Could you please advise?

Cheers,

sb

reallyremote · ‎18-12-2014

Sure Signal S/N: 40133804795

External IP PlusNet: 84.92.89.13

SpeedTest: 36.28/9.38 Mbps Down/Up

Pingtest to Coventry: 28 ms – no packet loss

It would help if Plusnet worked with Vodafone and made sure their IP addresses are all white listed with the Sure Signal people.

I have no problem using IPSec from my laptop to get into my employer's network so I do not think the problem is with IPsec traffic being blocked.

My Sure Signal is a V3. Symptom is a rapidly flashing red power light and the two right hand lights are solid orange indicating that there is a lack of connection to the Vodafone Sure Signal Infrastructure.

Here is my tracert to Vodafone:-

C:>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4 ms 2 ms 9 ms myrouter.reallyremote.com [172.23.201.254] <ß<< Internal IP NAT router – no outgoing ports blocked
2 35 ms 20 ms 29 ms lo0-central10.ptw-ag02.plus.net [195.166.128.196]
3 23 ms 29 ms 26 ms link-a-central10.ptw-gw01.plus.net [212.159.2.148]
4 23 ms 29 ms 29 ms xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
5 23 ms 22 ms 25 ms lndgw2.arcor-ip.net [195.66.224.124]
6 19 ms 24 ms 29 ms 85.205.0.86 ß<< WHOIS info below
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

WHOIS 85.205.0.86

= = =

85.205.0.86 - Geo Information
IP Address	85.205.0.86
Host	85.205.0.86
Location	DE, Germany
City	-, - -
Organization	Vodafone Group Services ß<<
ISP	Vodafone Group Services GmbH ß<<
AS Number	AS34419 Vodafone Group Services GmbH
Latitude	51°00'00" North
Longitude	9°00'00" East
Distance	1424.17 km (884.94 miles)

And here is another to BBC News - PlusNet does not block trace route traffic:-

C:\>tracert news.bbc.co.uk

Tracing route to newswww.bbc.net.uk [212.58.244.57]
over a maximum of 30 hops:

1 <1 ms <1 ms 9 ms myrouter.reallyremote.com [172.23.201.254]
2 26 ms 29 ms 29 ms lo0-central10.ptw-ag02.plus.net [195.166.128.196]
3 27 ms 19 ms 29 ms link-a-central10.ptw-gw01.plus.net [212.159.2.148]
4 16 ms 29 ms 29 ms xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
5 26 ms 28 ms 28 ms kingston-gw.thdo.bbc.co.uk [212.58.239.6]
6 * * * Request timed out.
7 * * * Request timed out.
8 23 ms 26 ms 20 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
9 17 ms 29 ms 29 ms 132.185.255.149
10 28 ms 21 ms 29 ms bbc-vip102.telhc.bbc.co.uk [212.58.244.57]

Trace complete.

sneakybear · ‎18-12-2014

Am back on line here with PlusNet.

Hard reset the V3 and rebooted my router and modem.

Cheers,

sb

Balmaiden · ‎18-12-2014

My VSS 3 has stopped working for the last 36 hours. I have run through all the troubleshooting tips, reset the VSS numerous times, rebooted the router &c. Could you please check that the device has not been barred. I rarely use it for data, but it is essewntial to get a reasonable signal in a poor rural area.

Speedtest:46.208.94.30 4.04 Mb/s 0.51 Mb/s 26 ms

Ping 26ms

Jitter 1Ms

Serial number 42141214363

Traceroute:

Microsoft Windows [Version 6.1.7601]

C:\Users\Peter>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 1 ms 1 ms <1 ms dsldevice.lan [192.168.1.254]

2 22 ms 24 ms 23 ms lo0-central10.ptn-ag02.plus.net [195.166.128.191]

3 23 ms 23 ms 23 ms link-b-central10.ptn-gw02.plus.net [212.159.2.134]

4 23 ms 22 ms 22 ms xe-1-2-0.ptw-cr02.plus.net [212.159.0.114]

5 23 ms 22 ms 22 ms ae2.ptw-cr01.plus.net [195.166.129.4]

6 25 ms 26 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]

7 24 ms 24 ms 23 ms 85.205.0.93

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * *

Balmaiden · ‎18-12-2014

Now back on line. Thanks to whoever sorted it for me.